What are the responsibilities and job description for the Service Writer position at Performance Automotive Network?
Overview
We are seeking highly qualified Service Writer candidates with a minimum of 2 years of automotive experience. You will play a crucial role in delivering personalized assistance for all maintenance and repair services, including our Express Maintenance service. At Performance Honda Fairfield, we place a premium on having a knowledgeable Service Writer who not only understands our products but also provides authentic, trustworthy advice to our customers. Your expertise is essential to our commitment to excellence.
- $55,000.00 to $110,000.00 Annually (Experience-Based)
- Hours are Monday - Friday 7 am to 5 pm
- Alternating Saturdays 8 AM to 3 PM (Closed Sundays)
At Performance Honda Fairfield, we prioritize a positive and dynamic workplace that directly supports career growth and increased responsibility. Our dedicated leadership team is committed to guiding you every step of the way.
Why Performance Honda Fairfield?
- Service drive is climate-controlled
- Well lit and clutter free workplace
- BRAN NEW fully equipped break room
- Electronic Golf in Break Room!!
Duties
- Maintain your Customer Satisfaction Scores at or above the district goal
- Receiving in customer’s and their automobiles in the most effective and timely manner
- Constant communication with your service technicians
- Calling customers with diagnostic results and recommendations from your technicians
- Selling the recommendations from your technicians
- Communicate authorized recommendations to your technicians with a “promise time” for completion of work
- Prompt call to customers when vehicle is washed and ready
- Notify your customer of any delays to the “promise time” and why; before the “promised time” for pick up
- Close all repair orders and review with customers as they pick up their automobiles
Qualifications
- 2 years of Service Writer experience preferred
- High school diploma/GED preferred
- Competent level of computer literacy
- Substantial time management technique
- Have a general understanding of automotive maintenance
- Maintain an energetic, positive, and respectful attitude with everyone
- Possess a driver's license that allows you to drive customer and company vehicles
- Performance Honda Fairfield is a drug-free workplace
Job Type: Full-time
Pay: $55,000.00 - $110,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Commute:
- Fairfield, OH 45014 (Required)
Ability to Relocate:
- Fairfield, OH 45014: Relocate before starting work (Preferred)
Work Location: In person
Salary : $55,000 - $110,000
