What are the responsibilities and job description for the Assistant Account Manager position at Performance Clean?
Company Overview
Performance Clean is dedicated to providing top-tier cleaning services that enhance performance and ensure customer satisfaction. We pride ourselves on our innovative solutions and commitment to excellence in the cleaning industry.
Job Summary:
We are seeking a motivated and detail-oriented Assistant Account Manager to join our team in the janitorial services industry. This role supports the Account Manager in overseeing cleaning contracts, maintaining client relationships, and ensuring high service quality. The ideal candidate will have excellent communication skills, problem-solving abilities, and experience in facility maintenance or janitorial services.
Key Responsibilities:
Client & Account Management:
- Assist the Account Manager in managing client accounts, ensuring their cleaning needs are met.
- Maintain strong client relationships through regular communication and site visits.
- Address client concerns promptly and work towards quick resolutions.
- Ensure compliance with service agreements and contractual obligations.
Operations & Supervision:
- Oversee janitorial staff and ensure adherence to schedules and performance standards.
- Assist in hiring, training, and evaluating janitorial team members.
- Monitor cleaning supplies and equipment, ensuring availability and proper use.
- Conduct site inspections to ensure quality control and adherence to company standards.
Administrative & Reporting:
- Maintain accurate records of schedules, and supplies.
- Assist with scheduling, work orders, and staff assignments.
- Prepare reports on account performance, staffing, and customer satisfaction.
- Support budgeting and cost control efforts related to janitorial contracts.
Qualifications & Skills:
- Previous experience in janitorial services, facility management, or a related field preferred.
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Ability to supervise and motivate cleaning staff.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and scheduling software.
- Bilingual (Spanish/English) is a plus.
- Valid driver’s license and reliable transportation.
Benefits:
- Competitive salary
- Health, dental, and vision insurance options.
- Paid time off and holiday benefits.
- Career growth opportunities within the company.
Job Type: Full-time
Benefits:
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person