What are the responsibilities and job description for the Full Time Director, Client Engagement position at Performance Development Group?
About PDG
Performance Development Group (PDG) is an award-winning, global leader helping Life Sciences companies improve business results through improving brand performance. Recognized as a premier company in our field, we provide collaborative advisory services and innovative sales performance solutions that help our clients to exceed their business goals.
Here at PDG, our core values influence everything that we do :
- Delight our clients
- Get stuff done
- Treat it like you own it
- Play for the same team
- Lead with your unique
To support the continued growth of our business, PDG is hiring a Director, Client Engagement. This is a full-time remote role that will require travel to company meetings, client sites, and industry conferences as needed. PDG's compensation package for this role includes a competitive salary, a comprehensive benefits package, and participation in PDG's annual bonus program.
Interview Process for this Role
Position Summary
The Director, Client Engagement drives client success and operational excellence within the Engagement Management Team. The Engagement Management team is responsible for overseeing all work for clients, defining and implementing effective project management processes and tools throughout PDG, educating all team members on project management concepts and responsibilities, and enabling Engagement Managers and Project Managers to be successful. The Director, Client Engagement is responsible for driving bottom-line results by ensuring that the organization is able to deliver solutions consistently on quality, on time, and on budget.
Responsibilities
The Director, Client Engagement is responsible for :
Leadership of PDG's Engagement Management Team : Sets a vision for how the Engagement Management team operates and leads the team towards that vision, Creates tools and processes to maximize scalability and efficiency and drive profitable business.
Leading Client Success : Oversees the management of each project and program across the organization through the Engagement Management team. Ensuring we are achieving maximum client satisfaction and operationalizing measurable business outcomes for our clients.
Relationship Building : Demonstrates leadership in building and strengthening client relationships, partnering with business development and account leadership to identify new business opportunities.
Resource Planning : Reviews SOWs with Engagement Managers and Sales to ensure that we have the appropriate resources and budget to support each project.
Budget Management : Leads the team in the monitoring and reporting of burn rates to clients, management of the program budget, and tracking SOWs.
Team Leadership : Applies coaching and feedback models to drive results of team members. Identifying skill gaps with the team and building individual development plans.
Resource Management : Ensuring PDG has the right capabilities available to our client services teams by proactively interviewing of pipeline consultant candidates and potential full time resources. Assigning resources to project teams to optimizes quality, responsiveness, efficiency, and billable utilization, balancing the needs of the client with the needs of the team and individual team members.
Measuring Success : Setting performance goals, standards, and expectations and regularly managing to each.
Innovation : Developing new approaches and embracing new technologies that promote quality, speed, and efficiency.
Education and Professional Experience
The Director, Client Engagement has :
General Knowledge and Skills
The Director, Client Engagement can :
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