What are the responsibilities and job description for the Customer Service Representative position at Performance Food Group?
Job DescriptionWe Deliver the Goods :
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America's food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respectWhy Join Core-Mark?Core-Mark emphasizes personal growth and development for all associates. We believe that when you succeed, the company succeeds. We promote internally whenever possible and provide frequent training opportunities in several formats to help you meet your personal and career goals.
- Hourly Rate : $18.50
- Schedule : 9 : 30AM - 6PM
- 1 work from home day per week after training!Position Purpose : As a Customer Service Representative, you will ensure that proper care is taken at every touch point of the customer experience. You will resolve routine customer inquiries while providing efficient service through timely response to in-person, telephone, and mail requests. A successful candidate will be able to address the needs of customers and properly channel inquiries; guaranteeing we put our customers first and that every account matters.Responsibilities :
- Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
- Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
- Filing and running reports as needed.
- Processing customer shorts, mis-picks, and credits.
- Conducting account research and resolving problems.
- Channeling customer inquiries to appropriate departments and documenting customer contacts.
- Assuring that appropriate records are maintained, and reports are prepared.
- Resolving customer requests for adjustments to orders and billing.
- Entering and retrieving a variety of information using the computer terminal.
- Assisting customers in the ordering process.
- Maintaining current knowledge of pricing and product availability.
- Understanding, interpreting, and explaining company procedures related to products and pricing.
- Performs other related duties as assigned.The ideal candidate should possess the following :
- Excellent communication skills.
- Ability to add / subtract two-digit numbers and to multiply / divide with 10's and 100's.
- Ability to solve practical problems and deal with a variety of concrete variables in situations.
- Ability to perform detailed data entry work accurately and efficiently within deadlines.
- Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.Required Qualifications
- 6-12 months of Customer Service Experience
- Must be able to complete typing test with a score of 40 WPM or betterPreferred Qualifications
- Bilingual is a plus
- Call center experience is a plus
- AS400 experience is a plus
- Data entry experience is a plus
Salary : $19
