What are the responsibilities and job description for the Customer Service Ambassador position at Performance Foodservice?
About the Role:
As a Customer Service Representative at Performance Foodservice, you will play a pivotal role in ensuring exceptional customer experiences. Key responsibilities include assisting customers with orders and inquiries, maintaining accurate records of interactions, resolving complaints through effective communication, coordinating with warehouse and delivery teams, and providing product information to drive customer satisfaction and loyalty.
Key Responsibilities:
Requirements:
To excel in this position, you must possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, prioritize tasks effectively, and demonstrate strong problem-solving and conflict resolution skills.
As a Customer Service Representative at Performance Foodservice, you will play a pivotal role in ensuring exceptional customer experiences. Key responsibilities include assisting customers with orders and inquiries, maintaining accurate records of interactions, resolving complaints through effective communication, coordinating with warehouse and delivery teams, and providing product information to drive customer satisfaction and loyalty.
Key Responsibilities:
- Assist customers with orders and inquiries in a professional and timely manner.
- Maintain accurate records of customer interactions, including orders, complaints, and communication.
- Resolve customer complaints through effective communication and problem-solving skills.
- Coordinate with warehouse and delivery teams to ensure timely order fulfillment and meet customer expectations.
- Provide product information and recommendations to customers, increasing their satisfaction and loyalty.
Requirements:
To excel in this position, you must possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, prioritize tasks effectively, and demonstrate strong problem-solving and conflict resolution skills.
