What are the responsibilities and job description for the Customer Service Representative position at Performance Foodservice?
Company DescriptionPerformance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.Job DescriptionResponsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.Position Responsibilities :
- Effectively communicate with customers
- Process telephone orders for customers
- Work with customers and sales associates to effectively manage their deliveries
- Efficiently evaluate and respond to customer orders and requests
- Data entry
- Performs other related duties as assigned.
- Job is located on site at our Little Rock facilityRequired QualificationsRequired Education : High School Diploma / GEDRequired Experience : 6 - 12 MonthsCustomer service, call center and / or related area.Preferred Education : High School Diploma / GED or Equivalent ExperiencePreferred Experience : 1 - 2 YearsCustomer service, call center and / or related area within foodservice industry.Preferred QualificationsTen KeyBasic Computer Skills - Microsoft Word / Excel / OutlookFoodservice knowledge a plusBilingual a plusEEO StatementPerformance Food Group and / or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review : (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
