What are the responsibilities and job description for the Customer Svc Rep position at Performance Foodservice?
Company Description
PFG Customized Distribution meets the unique needs of some of America's most recognized national chain restaurants, including Cracker Barrel, TGI Friday's, Outback Steakhouse, Red Lobster, and Ruby Tuesday. Providing customized attention and a centralized contact for product lines, menu changes, and account coordination, PFG Customized serves customers across the U.S. and in more than 40 countries.
Job Description
We Deliver the Goods
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities May Include, But Not Limited To
High School Diploma/GED or Equivalent
6 - 12 months customer service, call center and / or related area.
Preferred Qualifications
High School Diploma/GED or Equivalent Experience
1 - 2 years customer service, call center and / or related area within foodservice industry.
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
PFG Customized Distribution meets the unique needs of some of America's most recognized national chain restaurants, including Cracker Barrel, TGI Friday's, Outback Steakhouse, Red Lobster, and Ruby Tuesday. Providing customized attention and a centralized contact for product lines, menu changes, and account coordination, PFG Customized serves customers across the U.S. and in more than 40 countries.
Job Description
We Deliver the Goods
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support America's food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities May Include, But Not Limited To
- Input customer orders.
- Input customer credits.
- Input order and invoicing information accurately and in a timely manner.
- Assist customers with orders and problems. Contact vendors and requests samples for customers.
- Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
- Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
- Attend training and Customer Service meetings.
- Performs other related duties as assigned.
High School Diploma/GED or Equivalent
6 - 12 months customer service, call center and / or related area.
Preferred Qualifications
High School Diploma/GED or Equivalent Experience
1 - 2 years customer service, call center and / or related area within foodservice industry.
EEO Statement
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.
