What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE - CGM Division position at Performance Home Medical?
Performance Home Medical has been a leader in providing quality products and services since 1995.
At Performance Home Medical (PHM), our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.
We are seeking a motivated, high energy, individual to join our Customer Service Representative for our Continuous Glucose Monitoring Division. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.
Weve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.
Job descriptions would entail but not limited to:
- Generate and process orders received via the CGM re-supply program.
- Maintains a high level of knowledge on all CGM and other equipment provided by PHM, equipment troubleshooting, equipment options, insurance coverage guidelines, contract provisions, and all other company processes.
- Procuring and completing any necessary documentation required.
- Troubleshooting patient issues with equipment, in person and over the phone.
- Scheduling patient appointments and assisting Clinicians as directed.
- Operate phone systems in a professional manner.
- Greet patients in a clinical setting and complete screening questionnaires.
- Excellent communication skills, both verbal and written.
- Positive attitude and a willingness to assist the team as needed.
- Highly organized and detail oriented.
- Strong customer service and interpersonal relationship skills, both in-person and over the phone.
- Technologically proficient with strong computer skills.
- Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
- Problem solver with a demonstrated track record of high performance.
- Responsible and reliable.
- Quick learner.
- Team player that will contribute to a professional and fun working environment.
- Skilled in the art of de-escalation when problems arise.
- Experience in managing diabetic supplies a plus but not required.
