Service Advisor / ASM

Description

Performance Honda Fairfield is actively seeking an experienced Service Advisor / ASM with a minimum of three years in the field. Our ideal candidate will excel in delivering personalized, outstanding assistance for a variety of light maintenance and repair services. At Performance Honda Fairfield, we pride ourselves on our dedicated Service Advisors who not only possess comprehensive knowledge of our products but also prioritize providing sincere and thoughtful guidance to our valued customers. Join our team and help us create exceptional experiences for every client who walks through our doors!

• $55,000.00 to $75,000.00 Annually (Experience-Based)
• Hours are Monday - Friday 7 am to 5 pm
• Alternating Saturdays 8 AM to 3 PM (Closed Sundays)
  
  

At Performance Honda Fairfield, we prioritize a positive and dynamic workplace that directly supports career growth and increased responsibility. Our dedicated leadership team is committed to guiding you every step of the way. We're conveniently located on Route 4, just off I-275, ready to help you advance your career.

Why Choose Performance Honda Fairfield?

• The service drive is climate-controlled
• Well lit and clutter free workplace
• BRAN NEW fully equipped break room
• Electronic Golf in Break Room!!
  
  

Available Employee Benefits

• Paid vacation and PTO
• 401k retirement plans With a Generous Company Match!
• Medical insurance
• HSA or FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Generous employee discounts on vehicles, parts, and service!
  
  

Requirements

Requirements

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customer’s and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer of any delays to the “promise time” and why; before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles
  
  

Qualifications

• 2 years of Service Writer experience preferred
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• Have a general understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Possess a driving record that allows you to operate customer and company vehicles
• Performance Honda Fairfield is a drug-free workplace