What are the responsibilities and job description for the Front Desk Coordinator position at Performance Optimal Health?
Performance Optimal Health is a total health and wellness organization dedicated to empowering individuals to lead healthier lives. With a focus on the Four Pillars of Optimal Health—exercise, nutrition, recovery, and stress management—we are committed to enhancing the client experience through our passionate and highly trained professionals. Celebrating our 20-year anniversary, we are eager to expand our Front Desk Team.
As a Front Desk Coordinator, you will collaborate closely with our Physical Therapy, Wellness, Client Success, and Billing Teams. We seek an enthusiastic, client-service-oriented individual who is as passionate about health and wellness as we are. Your role will be pivotal in ensuring a positive client experience, providing a warm and welcoming atmosphere for both clients and colleagues.
Key Responsibilities:
Qualifications:
Benefits at a full-time status:
As a Front Desk Coordinator, you will collaborate closely with our Physical Therapy, Wellness, Client Success, and Billing Teams. We seek an enthusiastic, client-service-oriented individual who is as passionate about health and wellness as we are. Your role will be pivotal in ensuring a positive client experience, providing a warm and welcoming atmosphere for both clients and colleagues.
Key Responsibilities:
- Greeting guests and managing phone and email communications
- Acting as an ambassador for Performance Optimal Health, knowledgeable in our services and offerings
- Executing administrative tasks such as data entry, appointment scheduling, and document management
- Ensuring compliance with HIPAA standards and managing client records within our EMR System
- Maintaining a clean and organized reception area to foster a welcoming environment
- Collaborating with team members to enhance the overall client experience and operational efficiency
- Addressing client inquiries and concerns promptly and effectively
- Supporting cross-department communication and teamwork
- Completing additional related tasks as necessary
Qualifications:
- Outstanding customer service skills
- Strong work ethic, initiative, and a willingness to learn
- Excellent listening skills and administrative expertise
- Ability to adapt quickly and thrive as a self-starter
- Competence in managing multiple tasks with grace and confidence
- Proficient verbal and written communication skills
- Experience with Mindbody Online or EMR Systems
- Skills in calendar management and coordination
Benefits at a full-time status:
- Competitive Rate of Pay
- Medical/Dental/Vision
- 401K Match
- Growth potential within the organization
- Access to facilities at all locations
- Internal and external discounts
- Fun atmosphere
- Continuing education stipend
