What are the responsibilities and job description for the Front Desk Coordinator position at Performance Optimal Health?
Performance Optimal Health is a total health and wellness organization dedicated to helping people live better lives. We offer a wide range of services that focus on exercise, nutrition, recovery, and stress management. Our team of highly trained professionals is committed to providing exceptional care and enhancing the client experience. At Performance Optimal Health, we prioritize quality and strive to create the best possible outcomes for each client.
As a Front Desk Coordinator, you will play a pivotal role in our organization. You will work closely with our Physical Therapy, Wellness, Client Success, and Billing Teams to ensure the smooth operation of our front desk and provide outstanding service to our clients. We are seeking a passionate, client service-oriented individual who shares our dedication to health and wellness. In this role, you will help empower our clients to live better lives by assisting our healthcare professionals and creating a warm and welcoming environment for everyone.
Responsibilities:
Benefits at a full-time status:
As a Front Desk Coordinator, you will play a pivotal role in our organization. You will work closely with our Physical Therapy, Wellness, Client Success, and Billing Teams to ensure the smooth operation of our front desk and provide outstanding service to our clients. We are seeking a passionate, client service-oriented individual who shares our dedication to health and wellness. In this role, you will help empower our clients to live better lives by assisting our healthcare professionals and creating a warm and welcoming environment for everyone.
Responsibilities:
- Greet guests, provide site tours, and answer phone calls and email requests
- Become an ambassador of the Performance Optimal Health brand, knowledgeable about our history, services, brand standards, programs, and pricing
- Perform general administrative tasks, including data entry, printing/faxing/scanning, and scheduling appointments
- Ensure compliance with HIPAA and other regulations by obtaining client signatures, collecting co-payments, and updating health records in our Electronic Medical Record (EMR) system
- Maintain a clean, organized, and welcoming workspace with great attention to detail
- Collaborate closely with all team members to ensure a high-quality client experience and efficient operations
- Address client questions and concerns in a timely manner, escalating issues as needed
- Ability to work cross-functionally among different departments and teams - Perform related duties as required
- Experience with Mindbody Online and Electronic Medical Record (EMR) systems
- Calendar management and scheduling experience
- Exceptional customer service skills
- Strong work ethic and a commitment to learning and growth
- Excellent interpersonal skills and the ability to create a welcoming environment
- Strong organizational and administrative skills
- Quick learner and self-starter
- Ability to handle multiple tasks and prioritize effectively
- Strong verbal and written communication skills
Benefits at a full-time status:
- Competitive Rate of Pay
- Medical/Dental/Vision
- 401K Match
- Growth potential within the organization
- Access to facilities at all locations
- Internal and external discounts
- Fun atmosphere
- Continuing education stipend
