What are the responsibilities and job description for the Healthcare Operations Coordinator position at Performance Ortho?
About Us
At Performance Ortho, we're dedicated to delivering exceptional patient experiences across multiple facilities. Our team is committed to providing top-tier administrative support and ensuring seamless office operations.
Your Role
As a Patient Care Coordinator, you'll play a pivotal role in shaping the future of patient care. You'll serve as a key touchpoint for patients, ensuring they feel valued and understood throughout their visits. Your professionalism and empathy will build patient trust through expert handling of inquiries and scheduling needs.
Key Responsibilities
- Drive operational efficiency by ensuring smooth and timely check-in and check-out processes
- Act as a liaison between patients and clinical teams, offering compassionate support and directing concerns to appropriate channels
- Maintain composure in dynamic situations, demonstrating a solutions-oriented mindset in addressing issues
Requirements
- Minimum of 3-5 years of experience in customer service, hospitality or healthcare administration
- Prior experience in a medical or clinical office setting preferred
- Bachelor's degree in healthcare administration, business, or a related field preferred, not required
Key Competencies
- Exceptional interpersonal and communication skills, capable of navigating sensitive patient interactions with ease
- Strong problem-solving abilities with the capacity to make decisions confidently
- Detail-oriented multitasker, able to balance competing priorities in a dynamic environment
Benefits
- 401(k) matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off
- Professional Development
