What are the responsibilities and job description for the Patient Care Coordinator position at Performance Ortho?
Shape the Future of Patient Care with Performance Ortho
Join our dedicated team at Performance Ortho, a leader in orthopedic healthcare, where we’re committed to providing exceptional patient experiences across multiple facilities. As a Patient Care Coordinator, you’ll play a pivotal role in ensuring seamless office operations, patient satisfaction, and top-tier administrative support. This is an opportunity to leverage your healthcare experience and make a tangible impact on our patients’ well-being.
Position Objectives
- Serve as a key touchpoint for patients, ensuring they feel valued and understood throughout their visits
- Exhibit professionalism and empathy, building patient trust through expert handling of inquiries and scheduling needs
- Drive operational efficiency by ensuring smooth and timely check-in and check-out processes
- Act as a liaison between patients and clinical teams, offering compassionate support and directing concerns to appropriate channels
- Maintain composure in dynamic situations, demonstrating a solutions-oriented mindset in addressing issues.
- Uphold our organizational values when making decisions related to patient care, balancing empathy with operational effectiveness
Education and Experience
- Minimum of 3-5 years of experience in customer service, hospitality or healthcare administration
- Prior experience in a medical or clinical office setting preferred
- Bachelor’s degree in healthcare administration, business, or a related field preferred, not required
Key Competencies
- Exceptional interpersonal and communication skills, capable of navigating sensitive patient interactions with ease
- Strong problem-solving abilities with the capacity to make decisions confidently
- Detail-oriented multitasker, able to balance competing priorities in a dynamic environment
- Mastery of administrative and office management functions, including Microsoft Office and medical office equipment
- Proficiency in medical records management and scheduling software systems
- A deep commitment to providing extraordinary service and fostering patient satisfaction
Key Performance Indicators
- Excellence in patient interaction and satisfaction
- Timeliness and accuracy of administrative tasks
- Effectiveness in problem resolution and patient care facilitation
- Adherence to performance and service standards of Performance Ortho
Location:
Willing to work in Somerset County, NJ
Benefits:
401(k) matching
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Professional Development
