What are the responsibilities and job description for the Technical Writer position at Performix?
Job Title: Technical Writer
Location: Madison, WI (Onsite)
Duration: 06 Months
Job ID: 137745 (possible renewal )
Job Description:
· The Client Instruction is seeking a Technical Writer.
· This position will serve as a member of the Customer Services Team under the Division of Libraries and Technology.
· The Customer Services Team is responsible for assisting in a statewide data collection program called WISEdata.
· Data collected is also used to feed other vendor systems which streamlines data collections and reduces redundancy.
· WISEdata integrates with WISEid, our identity management system.
· In addition, WISEdata provides the data used by DPI’s WISEdash business intelligence and reporting system used for public reporting and by Wisconsin districts and schools.
· The Customer Services Team also assists in collecting staff data through a statewide data collection application called WISEstaff. In addition, the team maintains School Directory data, hosts the annual WISEdata Conference, and handles DPI application security.
· The team provides communications, workshops, training materials, and data submission guidance to schools.
· The Technical Writer position is responsible for understanding, creating, and maintaining all user-facing documentation, training materials, and general communications for the WISE applications and other Customer Service efforts. The position will communicate and disseminate complex and technical information more easily to customers.
· Under general supervision of the Customer Services Team manager, this person will work closely with others to accomplish project objectives, or function independently to accomplish daily work requirements as a member of the Customer Services Team.
· Objectives, priorities and deadlines are established in consultation with the department program area leaders, project managers, and the Customer Services Team manager.
Required Skills:
· Strong written and verbal communication skills
· Experience performing external communications
· Ability to work well independently
· Ability to process and document a fundamental understanding of end-to-end customer experience integration and dependencies
· Preparation and maintenance of documentation and training materials
· Experience writing about a technical, software system
· Ability to grasp technical concepts and communicate with product owners and subject matter experts
· Must have proficiency with Google suite
Preferred Experience:
· Experience working with education software systems at the school, district, or state levels
· Understanding of application programming interface (API) technologies
· Knowledge of data warehousing and reporting
· Experience with Drupal webpage content management
Requirements
