What are the responsibilities and job description for the Professional Customer Service Agent position at PERGOLUX?
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America, and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues – you've come to the right place!
We make the dream possible. Be part of our dream team!
Tasks
Act as the first point of contact for customers via phone, email, and (video) chat.
Provide product guidance, solve complex cases, manage returns/claims, and handle order updates with care.
Support and mentor junior agents during escalation handling.
Work closely with transport service providers and internal teams to resolve shipping or delivery issues.
Take ownership of specialized areas such as claims handling, content improvements, or technical troubleshooting.
Monitor system performance and ensure proper documentation in tools like Zendesk, Shopify, and others.
Recommend improvements to internal FAQs and Help Desk materials.
Engage with customers on social media channels to ensure a positive brand experience.
Requirements
Fluency in English (C1 level).
At least 2 years of experience in customer support, ideally in e-commerce or technical support environments.
A proactive, solutions-focused mindset and a passion for delivering exceptional customer service.
Strong organizational and time-management skills, even when working remotely.
Comfort using platforms like Zendesk, Shopify, and communication tools (training provided if needed).
Willingness to learn, adapt, and contribute to team improvements.
Benefits
- A dynamic, international work environment within a rapidly growing company, offering many opportunities for personal and professional growth.
- Healthcare benefits
- Fun and engaging employee events (summer parties, Christmas celebrations, after-work gatherings).
- Exclusive discounts on PERGOLUX products.
- Motivated and supportive colleagues who value teamwork and collaboration.
- A strong emphasis on professional development and skill-building opportunities.
We look forward to receiving your application and resume!
For more exciting insights into the PERGOLUX culture, visit our LinkedIn or Instagram page:
👉 www.linkedin.com/company/pergolux
👉 www.instagram.com/pergolux_career
Salary : $45,000