What are the responsibilities and job description for the Security officer position at Perham Health?
Making an Impact - Our Commitment, Your Opportunity!
At Perham Health, our success is rooted in the strength of our team. We've cultivated a collaborative workplace centered on excellence, compassion, integrity, and respect.
Here, you'll discover avenues for personal and professional growth, surrounded by a dedicated and supportive team committed to making a meaningful impact.
Additionally, we offer a highly competitive compensation and benefits package designed to enhance your overall well-being.
Security Officer / Health Unit Coordinator (HUC) Position Details
The Security Officer / HUC is a combined role that performs both security and reception duties, establishing a presence and maintaining order to defend against security breach, and performing a variety of clerical duties to assist with the admission and discharge of patients.
This person welcomes patients and guests to the facility, providing them direction and assisting with their needs and questions.
The Security Officer / HUC contributes to quality and effective patient care by communicating information through the appropriate channels, growing in knowledge of basic medical terminology, and receiving and conveying messages in an appropriate and professional manner.
Additional duties of the Security Officer / HUC include but are not limited to :
- Monitors the facility including entrances, waiting areas, parking lots, and patient care areas to maintain safety and security.
- Responds to, controls, and oversees in-house calls for assistance by taking action and intervening to mitigate situations.
- Responsible for de-escalating situations, acting as the liaison to notify appropriate staff and / or authorities as needed / in case of emergency.
- Responsible for emergency communication; facilitates communication with patients, family members, visitors, nurses, providers, and other health care professionals as needed.
- Responsible for onsite alarms and initiating emergency alerts.
- Operates telephone console using a caring and professional manner to assist callers, answers questions, screening and transferring calls as necessary.
- Receives and directs the general public to appropriate place or departmental personnel; provides general information regarding the facility and explains regulations relative to visiting hours, charges, payments, insurance coverages, etc.
- Prepares admission forms and fulfills record keeping procedures via direct patient interviews or other information finding mechanisms as available.
- Is responsible for a variety of data processing duties including data entry of admissions, entering demographic updates and collecting signatures.
- Notifies appropriate staff if patients or visitors appear to be waiting for long periods of time.
- Assists patients with wheelchairs and other needs to help them feel relaxed and comfortable.
- Maintains confidentiality of information and privacy compliance.
What You Offer
- Previous experience or training in security or dispatch is preferred.
- Ability to react calmly and efficiently in emergency situations.
- Knowledge of basic office procedures and human relations skills.
- Demonstrate a high degree of commitment to customer service excellence.
- Strong interpersonal and communication skills; ability to communicate effectively in English, both orally and in writing.
Work Schedule
- Part-time position working every 3rd weekend only
- Friday, Saturday, and Sunday (ending Monday morning), 12-hour shifts, 7pm-7 : 30am
What We Offer
People join Perham Health for the opportunities and stay because of the culture. Perham Health offers a healthy work environment that promotes quality in ourselves and those we provide care to.
We offer health / dental insurance, paid time off, retirement plan options, life and long-term disability, Employee Assistance Program (EAP), scholarship opportunities, holiday premium rates, weekend and holiday pick-up bonuses, funeral / jury duty / military leave, and more.
Fuel Your Future at Perham Health - Apply Now!
Perham Health is an EEO / AA Employer M / F / Disability / Vet. Reasonable accommodations to access job openings or to apply for a job are available.
Job Posted by ApplicantPro
Last updated : 2024-11-16
