Lab User Experience Supervisor

Responsibilities

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Location Collegeville, PennsylvaniaUS

Job ID REQ-054474

Job Responsibilities :

• Ensure appropriate management of the service teams within area of responsibility, delivering the services identified in the statement of works, and ensuring that all service requests are allocated, resolved, and closed out accordingly.
• Monitor team's performance to ensure that the services are delivered to the required high standard.
• Engage in local customer interaction and foster long term collaborative relationships.
• Monitor all groups within area of responsibility to ensure that they operate safely and that all appropriate risk assessments, documentation, procedures, and audits are in place.
• Carry out inductions and training as per PerkinElmer requirements.
• Conduct regular meetings with managed staff through routine meetings and annual reviews (where necessary).
• Maintain oversight and accountability for actions that arise from routine meetings to ensure that they are completed.
• Recruitment of suitable and qualified personnel into the team as per the company's policies and procedures.
• Provide cover for your manager or peers where necessary.
• To attend and actively participate in comm cells, meetings, and training courses as required.
• Support and contribute to transformational activity appropriate to team and subject matter expertise.
• Ensure timely and accurate reporting of data including any performance metrics.
• Ensure any communications are timely and accurate.
• Seek development opportunities and advise reporting staff of areas to enhance their career / service delivery.
• Build and maintain business continuity plans and ensure skills matrices show development of staff.
• Collaborate with internal and external PerkinElmer staff and customer groups for further business opportunities.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills

Basic Qualifications :

Preferred Qualifications :

Working Environment :

The annualcompensation range for this full-time position is $69,160 to $103,480. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PDN-9e22d6bf-60f3-4f1e-82c5-000c2a293319

Salary : $69,160 - $103,480