OneSource Site Lead

Customer Support

• Ensure adequate planning and coordination of coverage to meet customer needs and achieve established operational metrics
• Actively participate in compiling monthly and quarterly reports per the KPI/SLA requirements
• Ensure that resources are deployed consistently with defined objectives to meet customer demands
• Act as liaison between on-site staff and support to escalate critical issues
• Work with on-site and back-office teams to obtain data, integrate, format and present to the customer
• Provide support and basic oversight for customer sites which may include some regional travel.
• To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
• To work with Customer and PerkinElmer staff to ensure quality and compliance within the laboratory.

Leadership

• Mentor and train staff at client location regarding best-in-class customer support, follow up communication and specific laboratory support skills to drive growth and customer satisfaction
• Collaborate to drive talent development, overall business performance, and succession planning
• Accountable for all assigned staff administrative duties; including on-boarding, work hour documentation/approval, expense report approval, time-off, etc.
• Work with Americas Leader to ensure on-site teams are efficiently deployed and has proper training with cross training opportunities defined
• Attend floor/building oversight meetings.
• Facilitate weekly team lead meetings, as well as one on ones, performance reviews/evaluations
• Address disciplinary and/or performance problems when necessary, in accordance with company policy
• Facilitate interviews for all new hires and ensure successful onboarding
• Ability to travel regionally per business needs
• Identify and/or create necessary SOP’s, Work Instructions and documentation to ensure you and your team carry out activities in a consistent and reliable manner.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Basic Qualifications:

• Bachelor’s degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience. Business or Management Degree also meets criteria.
• Minimum of 2 year in a leadership or supervisory role.

Preferred Qualifications:

• Experience using Microsoft 365
• 2 years of laboratory and/or field service experience
• Exposure to analytical equipment, laboratory environment, and/or instrument control software
• Vendor issued certification on relevant laboratory equipment

• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
• Strong interpersonal skills; strong team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• Ability to operate personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role

Working environment:

• Must be able to work in a laboratory, in controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in the laboratory.
• The pace of work can be fast, and job completion demands can be high
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, hallways, adjoining rooms, and on-site buildings. Frequently operate on instruments, objects, tools, or controls, which will require regular bending, squatting, stretching, and stretching to perform a service function.
• Occasionally move or lift up to 25 pounds (potential to occasionally lift up to 50 pounds).
• Specific vision skills required by this position include, but are not limited to, the ability to observe close-quarters detail, color vision, peripheral vision, depth perception, and the ability to adjust focus to perform the essential service functions of this position.
• Frequently operates a computer and other office machinery, such as a calculator, photocopier, and computer printer.
• The employee may be required to handle hazardous waste in accordance with local, state, and federal regulations. Tasks may include identifying, handling, generating, accumulating, storing, and labeling hazardous waste.
• Potential risk for laboratory hazards, including but not limited to extreme temperatures, biological materials, and hazardous chemicals.
• Completion of medical clearance, respiratory protection training, and fit testing may be required to use a respirator as protection against animal allergens when animals are present in the laboratory environment.