Support Technician

Perkins helps kids with disabilities find their place in the world. An international NGO, we are committed to delivering best-in-class education to children, providing immersive training and support to professionals and families, advocating for inclusion, and accelerating innovation for people with disabilities. At Perkins, we think courageously, act collaboratively, and we own our work. Join a supportive community committed to growth where your work makes a difference.

What you can expect as our Support Technician

As our Support Technician, reporting to the Director, Information Technology, you will be responsible for configuring, deploying and supporting a variety of technology used by our staff and students. This includes responding to email and voice requests, identifying problems, researching solutions and resolving issues in a timely manner while working closely with other team members and outside consultants

We’d love to talk with you if you have many of the following:

• Ability to respond to support requests entered into our ticket and project management system
• Install, troubleshoot and support Windows and Mac clients
• Create, maintain, and troubleshoot user accounts using Microsoft Active Directory, Microsoft Entra ID, Google Workspace Admin and OneLogin SSO
• Enroll and manage Apple iOS, Windows OS, iPhone, and iPad devices in our Intune and Mosyle MDMs (Mobile Device Management Solutions)
• Manage and support Zoom user accountsInstall and support assistive technology in classroom and office settings
• Using InTune and approved software installers, deploy Microsoft Office and other software packages used on campus
• Support and troubleshoot software, both in-person and using remote tools
• Support clients using Gmail in a Google Workspace email environment
• Image, document and deploy technology hardware through our asset management life-cycle process
• Coordinate with our Network and System Administrators to support our campus-wide wired/wireless network
• Support clients using VPN
• Work with vendors on project based work and support issues
• Other duties as assigned

Education/Experience:

• Bachelor’s Degree in Computer Science, Associate Degree and/or relevant IT certifications required
• 1-2 years of related technical experience
• Experience tracking requests and inventory in a helpdesk system
• Strong technical skills to troubleshoot Windows and Apple hardware, peripherals and software applications, iPhones and iPads
• Experience supporting clients in a Google Workspace environment, managing devices in InTune or Mosyle, and managing user accounts with Active Directory
• Google Admin and Monday.com experience is a plus

Benefits:

We have benefits that put you first, including an employer contributing retirement plan, tuition reimbursement from day one, professional development for our employees, personal days, paid time off and paid sick leave. Our campus is quaint, charming and historical, a perfect mix of legacy and modern buildings. It is located in the heart of Watertown, adjacent to the Charles River and a 5 minute drive from food & entertainment at Arsenal Yards.

Perkins is an equal opportunity employer. Please view our Notice of Discrimination Here