Demo

IT Service Desk Technician

Perkins
Perkins Salary
Springs, GA Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/1/2025
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Vision insurance
 

Job Summary:
The IT Service Desk Technician acts as the face of the help desk, providing customer service and first-tier technical support to end users for a variety of technical issues related to applications, hardware, and associated peripherals. This role is responsible for the resolution of service tickets in a timely manner as well as providing documentation to assist with future resolution. They must be detail oriented and have excellent problem-solving skills to diagnose, evaluate, and resolve complex issues while minimizing support escalation and leaving a positive impression with our users.
 
Key Responsibilities:
 
  • Provide First-Level Support: Respond to and resolve IT service requests via phone, e-mail, and in-person.
  • Ticket Management: Record, track, and document all problem-solving processes, including all troubleshooting steps taken, through to final resolution.
  • Troubleshooting: Diagnose and resolve hardware and software issues involving PCs, laptops, printers, and other peripherals as necessary.
  • User Support: Assist with onboarding new employees, including setting up hardware, software, access to resources, and providing an overall positive first impression for the user.
  • Documentation: Create and update documentation and knowledge base articles for both end users and IT personnel.
  • Applications: Install, configure, and maintain applications and operating systems as needed.
  • Endpoint Management: Aid in the administration of endpoint configuration and imaging tools for managing the entire lifecycle of a workstation from deployment to refresh.
  • Security: Strictly adhere to maintain all IT security policies and procedures as defined.
  • Asset Management: Manage all IT hardware and software inventory and licensing.
  • Customer Service: Provide enthusiastic customer service and communication ensuring both high levels of satisfaction and an overall positive impression of the support organization.
 
Qualifications:
 
Education and Experience:
  • Associate's degree in Information Technology, Computer Science or related field, or equivalent work experience.
  • At least 1-2 years of experience in a technical support role or similar position.
Technical Skills:
  • Proficiency in Windows and macOS operating systems.
  • Basic knowledge of network and server management.
  • Familiarity with IT Service Management (e.g. ServiceNow, Jira Service Management, Freshdesk).
  • Solid understanding of cybersecurity principles and best practices.
  • Experience with remote desktop applications and help desk management software.
 
 
Soft Skills:
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written communication.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management.
  • Ability to handle multiple tasks and prioritize effectively.
 Physical Requirements:
  • Ability to lift and move computer equipment, up to 50 pounds.
  • May require prolonged periods of sitting at a desk and working at a computer.
Work Environment:
  • Office environment with occasional off-site support.
  • May require occasional evening or weekend work to perform maintenance or upgrades.
  
 
Disclaimer
This position description is not intended, and should not be considered as, an exhaustive list of all responsibilities, skills, effort or working conditions associated with the job.  It is intended to be an accurate reflection of those principal job elements essential for making decisions related to job performance, personal development, and compensation.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a IT Service Desk Technician?

Sign up to receive alerts about other jobs on the IT Service Desk Technician career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$66,157 - $90,051
Income Estimation: 
$82,230 - $118,841
Income Estimation: 
$136,714 - $171,621
Income Estimation: 
$66,195 - $86,448
Income Estimation: 
$153,752 - $200,235
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Perkins

Perkins
Hired Organization Address Onalaska, WI Full Time
BE A PART OF OUR SUCCESS! Educational Assistance with DeVry University with complimentary laptop** Immediate Family Memb...
Perkins
Hired Organization Address Coralville, IA Full Time
BE A PART OF OUR SUCCESS! Educational Assistance with DeVry University with complimentary laptop** Immediate Family Memb...
Perkins
Hired Organization Address Portland, OR Full Time
We believe in the power of remote work and make it a core part of our operations wherever we can. Our tax and audit team...
Perkins
Hired Organization Address Eagan, MN Full Time
Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for ...

Not the job you're looking for? Here are some other IT Service Desk Technician jobs in the Springs, GA area that may be a better fit.

IT Service Desk Technician - On-Site

EDI Staffing, Atlanta, GA

IT Service Desk Technician - Level 1

PGA TOUR Superstore, Roswell, GA

AI Assistant is available now!

Feel free to start your new journey!