Internet Install Technician

Job Summary:
The Installation/Service Technician is responsible for installing and troubleshooting fiber to the home, coax, voice, data service, and any service changes. This position is also responsible for the customer’s setup of equipment such as modems, routers and phones, and basic plant maintenance. 

Supervisory Responsibilities:
•    None 

Duties/Responsibilities:
•    Installation of coax, voice, data, and fiber to the home services, along with troubleshooting impairments 
•    Perform site surveys
•    Be able to read system maps, designs, and symbols 
•    Provide excellent customer service to new and existing customers
•    Work on call on a rotating schedule with other technicians, including holidays
•    Work in confined spaces such as crawl spaces and attics
•    Work in high places such as on roofs, poles, or ladders
•    Maintain accurate inventory of company property in your care (e.g. modems, routers, tools, etc.)
•    Differentiate between different coax lines and fiber lines
•    Track and complete work as assigned through company’s CRM
•    Other duties/responsibilities as needed.

Required Skills/Abilities: 
•    Excellent communication skills, both written and verbal
•    Must be able to pass a background check
•    Must be able to pass a drug/alcohol screening
•    Must be able to troubleshoot and problem solve issues related to coax/voice/data and fiber to the home impairments.
•    Must be able to work overtime
•    Excellent communication and customer interaction skills, as well as working together as a team.
•    Ability to work unsupervised, as well as self-motivation

Education and Experience:
•    High School diploma or equivalent
•    Must have a valid driver’s license

Physical Requirements: 
•    Prolonged bending, twisting, standing, and reaching
•    Carry, climb, extension ladders, 
•    Use hand tools such as drills, hammers, wrenches, and screwdrivers, shovel
•    Work outside for extended periods in any season and/or during inclement weather 
•    Must Be able to walk, bend and lift while carrying up to 75 pounds

Compensation and Benefits:
•    Salary is commensurate with experience
•    Health, Vision, Dental, and Life insurance
•    Paid time off, paid sick time, and paid holidays
•    Free service if you live within our service area
•    Company provided equipment, such as: tools, laptop, cell phone, vehicle

PCCI Group is an equal opportunity employer. We will not tolerate discrimination or harassment on any legally protected basis, including that of physical characteristics, mental characteristics, race, religious or political views, nationality, disability, medical condition, pregnancy, genetic information, sex, sexual orientation, or gender identification. All decisions regarding hiring, promoting, terminating, compensation, and development opportunities are made regardless of a candidate's or employee's status as a protected class.