Manager, Sales Operations

Vision Statement: Innovating the solutions that power the world's best entertaining and food service experiences.

Mission Statement: Perlick is a 5th generation family business that serves as an essential partner in the commercial foodservice and residential appliance industries. We put our customers first in everything we do by engaging a team of world class associates to develop, produce, and deliver premium products and customer experiences that provide a lifetime of exceptional value.

Perlick Values: Lead By Serving - others before self, Grow by Innovation - solutions that exceed our customers' expectations, Continuous Improvement - strive to get better every day, Live the Legacy - maintain our positive reputations with the future in mind

SUMMARY:

The Manager, Sales Operations is responsible for developing and implementing consultative selling and related end to end sales processes, analyzing product performance and other sales metrics with the team, and sharing data insights across the organization for planning and collaboration. The Manager, Sales Operations, manages a departmental sub-function within a broader departmental function, creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.

PRINCIPAL DUTIES & REPONSIBILITIES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

1. Leads forecast calls.
2. Develops standards for sales excellence including key scorecards, metrics, operational design and process, including forms and templates.
3. Responsible for directing the planning, staffing, budgeting, and expense prioritization.
4. Ensures planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes.
5. Works cross functionally to remove any operation/organizational barriers.
6. Responsible for looking after the development of current and new enablement initiatives. Includes the programmatic design of sales programs & communicating to sales teams. Includes sales enablement, sales communication and change management for onboarding sales reps and rolling out new sales programs (i.e. lead gen campaigns, commission spiffs and new product training).
7. Oversee Salesforce CRM & other sales tools gather insights and collaborate with cross-functional teams in order to execute initiatives that improve upon existing sales processes, and ultimately align to broader company goals.
8. Works closely with sales and finance leadership in preparing Board level and Executive management presentations.
9. Establishes clear deal structure and compliance guidelines and measures sales adherence to defined processes.
10. Partners with senior management to identify opportunities for sales process improvement. Fosters an environment of continuous improvement.
11. Works closely with sales leadership and finance to build annual operating plans and budgets.
12. Leads the annual sales quota, compensation, and sales organizational planning process.
13. Provides weekly perspectives on state of the business and recommendations on how to maximize sales revenue.
14. Manages and updates the sales process, forecasting, pipeline management, KPIs, reports, and dashboards.
15. Refines customer segmentation, assists with territory management, and creates a plan to enhance renewal and upsell processes.
16. Provides models and organizes statistical studies for the Sales Department.
17. Other duties as assigned.

QUALIFICATIONS & REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role.

• Bachelor's degree required; MBA or graduate degree a plus
• 10 years of Sales Operations and sales leadership experience
• Minimum 3 years of experience leading sales operations teams
• Highly organized, has multi-tasking skills, and efficient in ambiguous situations
• Strong written and verbal communication skills, with a track record of presenting to senior management
• Proficiency in sales automation/enablement tools
• Exceptional attention to detail
• Experience in early-stage environments with some processes in place, but where more established processes are needed to deliver performance
• Track record of working in a fast-paced, fluid environment
• Ability and empathy to relate to all levels of the sales team
• Strong personal productivity computer skills and applications, including Salesforce.com, Google, and Microsoft or related
• Analytical and problem-solving orientation

CORE COMPETENCIES: Identify one or two additional technical or behavioral competencies necessary to be successful in this role.

• Exhibits core cultural behaviors that reflect Perlick's values to support our mission and vision.
• Drives Engagement: Empowers others with meaningful decision making and ownership. Ensures that all team members are motivated to work toward common goals. Celebrates the team's successes along the way. Provides praise, recognition, and rewards for strong performance.
• Plans and Aligns: Addresses risks and contingencies as part of the planning process. Finds the right balance between sticking to plans and adjusting them to changing conditions. Ensures that the team's plans and priorities are aligned and coordinated across different areas of the organization. Plans ahead to make sure critical resources are lined up for organizational priorities.
• Being Resilient: Remains objective and calm when faced with adversity. Grows from hardships and difficult experiences. Manages crises and volatile situations effectively. Helps others recover momentum and confidence after failures or setbacks.
• Self-Development: Aligns own development plans with the goals and values of the organization. Continuously improves own leadership capabilities. Models personal development by continuously expanding own knowledge and skills. Pursues challenging assignments and career opportunities that stretch and build own capabilities.

PHYSICAL/SENSORY DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Daily work may include sitting, bending, standing, crouching, reaching, and some lifting (up to 25 lbs.).

Perlick is an Equal Opportunity Employer and participates in E-Verify. Perlick does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, veteran status.

Sponsorship is not available for this position.

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