What are the responsibilities and job description for the Customer Service Support Specialist position at Perma-Fix Environmental Services, Inc.?
Job Description
Job Description
Description :
Non-Exempt . This position is responsible for assisting the Support Services Manager as a liaison between Operations and Admin for outside sales. Coordinates with transportation group to define schedules for client pick-ups; conventional mail distribution, inbound and outbound. Communicates with clients, brokers and generators, assisting to resolve any deficiencies in their transportation related paperwork.
Duties
- Preparation of manifests, land ban forms, labels and related documents for waste pickups.
- Assist Customers of Perma-Fix of Florida, Inc. (PFF) either by telephone or in person answering questions relating to waste disposal and their needs.
- Assist Manager, Support Services with coordination of material pick ups, transportation and support for direct sales and selected brokers.
- Assist sales managers with telephone and written correspondences with new and existing customers.
- Interact with Operations and Transportation personnel, providing assistance with special projects
- Maintain all direct customer files, to include correctness, accuracy
- Function as a back up for the receptionist, in his / her absence.
- Input broker, generator pricing and waste code information for all industrial Hazardous and Non-hazardous waste streams into PFF database
- Create profile re-certification forms and mail to generator in a timely fashion. Renew or cancel approved profiles as indicated by generator
- Perform other duties as assigned
Requirements :
Working Conditions
Office environment, light lifting, bending and reaching Job requires sitting approximately six to seven hours per day.
