Medical Receptionist

The medical receptionist will coordinate the patient’s appointment encounter with the electronic health record and serve as a liaison between the physicians, patients, and various other entities. The medical receptionist must be able to demonstrate familiarity and basic knowledge of varied insurance plans as well as knowledge of medical terminology. One to two years of prior scheduling experience is preferred.

This position includes, but is not limited to, the following essential functions:

• Treat people we serve with dignity and respect.
• Work as a team member with other staff to provide quality service to the people we serve.
• Interact in the community with other agencies, representing the practice.
• Will comply with all HIPAA regulations.
• Will abide by all clinic policies.
• Maintain the organization and operation of the front office, to include but not limited to, greeting clients/visitors, answering phones, scheduling, assist the provider as needed, and data entry.
• Manage the intake process and coordinate treatment appointments.
• Communicate with referral source on patient progress.
• Must maintain electronic filing system in an efficient and orderly manner.
• Complete trainings as identified by the Regional Manager.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Must be organized and able to work in a fast paced, high volume environment with excellent follow-through
• Ability to multitask while producing accurate work
• Excellent interpersonal, verbal and written communication skills with an advanced ability to communicate professionally and effectively with physicians and administrative staff, patients and representatives of public agencies and businesses.
• Flexible, personable, extremely organized and detail-oriented individual with the ability to interface with a heavy patient volume.
• Ability to work well with others and collaborate across the organization to achieve goals set.
• Able to gather and evaluate information that leads to smart decisions.
• Holds themselves accountable for their performance.
• Committed to self-improvement.
• Knowledge and experience in intake coordinator functions including, data entry, filing, answering phones, customer service.
• Ability to coordinate care, delegate tasks, provide referrals and problem solve as needed.
• Maintain appropriate boundaries when working with clients and peers.
• Demonstrate good oral and written skills and abilities for communication and attention to detail.

Schedule:

• 8-hour shift Monday through Friday (subject to change)

Tools and Equipment Requirements:

• The ability to use a phone, computer, printer, and copier is required.
• Frequent use of Google Workspace products such as Gmail, google docs, google sheets, google drive, google calendar.
• The ability to use the internet and various web browser software is required.

Physical Working Conditions and Office Setting Description:

• Requires prolonged sitting, standing, frequent bending, stooping, or stretching.
• Some lifting may be required.
• Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required.
• Requires occasional use of fax machines, telephones, copiers, and other office equipment.
• Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and or move up to 50 pounds.

Requirements/Qualifications:

Graduation from high school or GED; some college coursework preferred.
Administration/front office experience in an outpatient/residential health setting preferred.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other Conditions:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $17 - $23