Customer Service and Scheduling

Description

Job Summary

The main responsibility of this position is to assist customers requesting foundation evaluations, and schedule repair work while providing them with a positive, memorable experience

Duties and responsibilities

• This is routinely accomplished by answering inbound calls, however there are other
• means of customer contact will include responding to emails, calling back on commitments made to the customer, following up on voice messages, Live Chat, and responding to contact us/form fills messages from our website.
• This position is responsible to accurately complete paper and online forms that are required to precisely schedule an Evaluator to review the customer’s location.
• Rescheduling appointments as necessary due to weather, evaluator requests, etc. will be accomplished.
• Outbound calls will be made to customers to ascertain their perception of contact with our company, to rearrange appointments, and to confirm their appointments for the current and/or next day.
• Uphold company standards by communicating with builders, real estate companies and commercial customer in a professional manner always.
• Additional responsibilities will include acting as customer concierge representative, directing visitors and inbound calls to the appropriate office/location.
• Ensure all sold repairs are scheduled and completed in their entirety: from preparation (engineer reports, plumbing tests, Texas 811, permits, payments, scheduling) and customer communication ending with follow up after repair completion.
• Other duties may be assigned based on business needs normally associated with an office atmosphere.
• Hours are Monday-Friday 8:00 AM-5:00PM, Saturday 10:00 AM-2:00 PM.
• This description only includes the general content for this job and does not restrict the company from assigning or reassigning duties or responsibilities at any time.

Essential Job Duties

• Use of Keyboard
• Use of telephone
• Interact with and offer excellent customer service skills
• Able to lift up to 15 pounds
• Strong written and verbal communication skills

Qualifications

Qualifications

• Ability to prioritize and multi-task in a fast-paced environment
• Ability to handle confidential information in a discreet, professional manner

• Customer service skills
• Proficient with Office 365 products, especially Microsoft Excel and Word
• Data entry and general math skills
• Strict attention to detail, accuracy is imperative
• Excellent organizational and analytical skills
• Ability to be an effective team member and display initiative
• Strong written and verbal communication skills
• Bilingual a plus, but not required

Compensation

• A competitive hourly rate based on experience, skills, and education ($18.00 - $00.00)

Salary : $19