Sales and Service Technician

As a Preventative Maintenance Technician, you will play a crucial role in providing on-site service and solutions for the homeowners we serve. You will take a consultative approach, assessing customers needs, discussing findings, and offering appropriate solutions while also driving sales. With the support of a company vehicle, laptop, and phone, you will have the necessary tools to excel in this role.

ESSENTIAL JOB FUNCTIONS:

• Provide on-site service for installed equipment, including waterproofing systems, structural foundation repair solutions, and concrete raising & leveling
• Assess customer needs and recommend appropriate solutions to address their specific requirements
• Effectively communicate the features and benefits of recommended solutions to customers, building rapport and addressing any concerns
• Drive sales by identifying upselling opportunities and closing the sale during service visits
• Operate a personal computer and utilize programs such as Microsoft Office and Salesforce to record and manage customer information and service details
• Maintain accurate and detailed records of customer interactions, services performed, and sales transactions
• Collaborate with team members to ensure seamless service delivery and support
  
  

NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:

• Strong interpersonal skills with the ability to build rapport and establish trust with customers
• Excellent communication skills, both written and verbal, to effectively explain technical concepts and solutions
• Problem-solving skills to identify customers needs and provide appropriate solutions
• Ability to work independently and as part of a team, demonstrating a strong sense of collaboration
• Valid driver’s license and a clean driving record
• Previous experience in sales or customer service is preferred
  
  

NOTICE

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. This document is subject to change at any time without notice.

As an Equal Opportunity Employer, we are committed to building a diverse organization.

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