What are the responsibilities and job description for the Customer Service Representative position at Permaskin Beauty Center?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills and a passion for helping others. Multilingual abilities, especially in Spanish, are highly valued as we strive to meet the diverse needs of our customer base.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Assist customers with order processing, returns, and exchanges while maintaining a positive attitude.
- Handle cash transactions accurately and securely when required.
- Maintain detailed records of customer interactions and transactions in our office system.
- Collaborate with team members to resolve issues efficiently and effectively.
- Identify opportunities for upselling or cross-selling products based on customer needs.
- Stay updated on product knowledge and company policies to provide informed support.
Requirements
- Previous experience in a call center or customer service environment is preferred.
- Strong verbal and written communication skills in English; proficiency in Spanish or other languages is a plus.
- Demonstrated ability to handle cash transactions accurately.
- Excellent problem-solving skills with a focus on client services.
- Ability to work well under pressure while maintaining professionalism.
- Proficient in using office software and customer management systems.
- A positive attitude and willingness to learn new skills are essential for success in this role.
Job Type: Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $15 - $18