What are the responsibilities and job description for the Customer Success Manager position at PermitFlow?
About PermitFlow
PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.
We've raised $5.5m led by Initialized Capital, Y Combinator, and the founders and executives from Zillow, PlanGrid, Thumbtack, Opendoor, Bluebeam, Uber, Twitter, HubSpot, Procore, Yelp, Brex, and more.
Our team is remote first and consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.
Who you are?
- B2B Software Customer Success Expert : You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented.
- Customer Focused : Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success.
- Thought Leader : Act as a key player in the CS process, iterating adoption all the way through advocacy.
- Analytical : You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.
- What You'll Do :
As an early Customer Success Manager at PermitFlow, you'll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes.
The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers' businesses with our own priorities.
Qualifications & Fit :
Benefits :
Interview Process
