What are the responsibilities and job description for the Customer Operations Associate position at Pernod Ricard USA?
Job Title: Customer Operations Associate
Department: Supply Chain
Location: White Plains, NY
Position Summary:
As part of a geographically centered Customer Service Team, responsible for developing and maintaining positive relationships while providing superior levels of customer service to a defined constituency of key accounts. Position will be a single point-of-contact for customers, assisting with order management issues and claims resolution while working across multiple business units, sales structures, and brand profiles
Major Responsibilities / Accountabilities:
Responsible for receipt and processing of customer orders, ensuring that requested product meets order criteria and verifying exceptions or non-compliance issues with proper Pernod Ricard USA contacts. Inputs orders into Pernod Ricard USA system, tracking stock/pricing/allocations and credit issues, taking appropriate action whenever necessary to ensure prompt and complete customer satisfaction
With proper oversight, executes credits and or processes returns when necessary, assisting customers with pricing issues, faulty stock, cancelled orders, and incorrect shipments.
Provides timely updates to Pernod Ricard USA customer database, ensuring contact and order history information is correct.
Working with appropriate state and/or regional support personnel, ensures that customer relationships are maintained at the highest levels through accurate and timely sharing of pertinent client and/or market information
Nature & Scope:
Position typically works with all levels of employees in the company, as well as continual contacts with key customers and Pernod Ricard USA sales support personnel. Requires outstanding skills in all aspects of customer service, with additional competencies in billing, order processing, and distribution. Under general direction, position has accountability for moderate resource expenditures. Within invoicing and order processing policy guidelines, responsible for customer satisfaction throughout the order management process. Decisions will impact customers as well as the entire organization, and errors may cause significant inefficiencies and/or expense to the organization
Key Competencies:
Education:
Requires Bachelor Degree, and good working knowledge of MS Office.
Experience / Background:
Requires 1-3 years of previous customer service, order management, billing, or logistics experience with industry exposure preferred
Who are we?
Pernod Ricard USA is the premium spirits and wine company in the U.S. The company's leading spirits and wines include such prestigious brands as ABSOLUT Vodka, Chivas Regal Scotch Whisky, The Glenlivet Single Malt Scotch Whisky, Jameson Irish Whiskey, Malibu, Kahlua Liqueur, Beefeater Gin, and Avion Tequila (through a joint venture with Tequila Avion); such superior wines as Jacob's Creek and Brancott Estate; and such exquisite champagnes and sparkling wines as Perrier-Jouet Champagne, G.H. Mumm Champagne and Mumm Napa sparkling wines. Learn more about our history, values, strategies and organization by visiting us at
Working at Pernod Ricard
Working for Pernod Ricard USA means working for the co-leader in the global wines and spirits industry - and having the opportunity to work with great people and great brands in diverse and challenging roles. Our success is the result of the passion and creativity of our people, our exceptional portfolio of leading premium brands, and a shared commitment to our values of entrepreneurship, mutual trust, and a strong sense of ethics. Pernod Ricard USA rewards both individual initiative and a spirit of collaboration, and encourages ongoing professional development. Pernod Ricard USA recognizes the importance of continuously building upon our diverse workforce and inclusive culture. We believe in championing an inclusive culture that embraces differences and encourages employees to challenge themselves and their colleagues.
Benefits
Pernod Ricard USA offers competitive compensation, performance bonuses and domestic & international career development opportunities.
* Pernod Ricard USA is anEqual Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
* Offers will be subject to United States local terms.
