What are the responsibilities and job description for the Customer Planning Manager position at Perrigo?
At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All. We are proud to be a Top 10 player in the European Consumer Self-Care market and the largest U.S. store brand provider of over the counter and infant formula. Dedicated to providing The Best Self-Care for Everyone, we are the people behind the brands you trust. We are Opill®, Compeed®, Solpadeine®, NiQuitin®, ACO®, and many more. We Are Perrigo. We are committed to enhancing the wellbeing of our colleagues and consumers alike. We pride ourselves on fostering an inclusive, collaborative culture where each person can experience a sense of belonging.
Join us on our One Perrigo journey as we evolve to win in self-care.
Description Overview
Perrigo is looking for an individual that excels in demand planning and analytics and has a track record of improving forecast accuracy and bias. The Customer Demand Planning Manager will drive improvements to our demand planning processes, develop analytical insights, drive consensus on demand assumptions, and enrich the demand signal. This role will partner closely with the sales team on the financial call process and will have customer-facing responsibilities to build strong and effective collaborative planning processes.
This role is hybrid with onsite work 3 days a week in our Grand Rapids or Allegan offices and 2 days a week remote.
Scope of the Role
- Responsible for improving SKU-level forecast accuracy and eliminating bias across products for assigned customer(s)
- Analyzes several distribution and velocity demand factors including POS data, customer-supplied forecasts, promotional impact, service issues, etc. to enrich the forecast and to develop reasons to believe
- Provides robust investigation to develop insights and validate assumptions, while highlighting gaps, exceptions, and major changes
- Completes root cause analysis on forecast error and collaborates with business partners on corrective actions
- Collaborates with internal sales partners as well as the external customer(s) to understand and align on key drivers
- Partners with the sales team on the financial call process including collaborating to develop and track risks and opportunities
- Leads both internal and external customer-focused forecast meetings on a regular cadence
Experience Required
- 5-7 years of forecast/demand planning related experience required
- Ability to apply forecasting methods with complex inputs from a variety of sources
- Excellent interpersonal skills, self-motivated, and results-oriented
- Critical thinker with strong problem-solving skills, able to navigate ambiguity
- Strong technical skills with the ability to mine large amounts of data, develop new tools, and drive process improvements
- Ability to obtain and analyze data, take initiative, develop strong relationships with business partners, and meet deadlines within a fast-paced environment
- Skilled in investigative reasoning and a high degree of skill working with calculations and numbers with attention to detail and accuracy
- High proficiency in Excel and experience with forecasting software required
Benefits
We believe our people are our greatest asset. Alongside competitive compensation, we offer benefits tailored to supporting you and your family, as well as career development opportunities to ensure you feel valued and supported, both professionally and personally.
Find out more about Total Rewards at Perrigo.
Hybrid Working Approach
We love our offices and the setting they provide for in-person collaboration and celebration. But we also appreciate the opportunity to work remotely can energise you too, so we promote flexibility with the ability to work two days a week from home in many roles.
We are proud to be included in the Forbes list of "America's Best Employers by State 2024". Find out more here
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We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. #weareperrigo
