IT Generalist

Position General Summary:

This specialty covers planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer-reported incidents; planning and analysis of work processes; researching and reporting trends and patterns of problems; developing training materials and performing information system training sessions; developing and maintaining problem tracking databases; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations; consulting with users to identify needs and requirements; conducting feasibility studies and trade-off analyses; preparing business cases; ensuring the rigorous application of information security/information assurance policies, principles, and practices.

Position Duties and Responsibilities:

Infrastructure

• Evaluate equipment, components, and software for use in moderately complex information technology systems and solutions, interface with vendors as necessary
• Develop design requirements and prototypes
• Configure and maintain network devices, server hardware, operating systems, and associated services
• Participate in developing plans, schedules, and requirements for the deployment and lifecycle of systems
• Ensure security of network assets

Applications

• Design, develop, test, debug, install, implement, modify, and support new or existing applications software in accordance with area standard practices
• Work with users to analyze their requirements
• Maintain familiarity with installed software standards and procedures and provide technical guidance to other staff

User Success

• Provide technical support of workstations and laptops and technical guidance for assigned customer base
• Facilitate user access to local, department, and hospital-wide information technology resources
• Implement security policies and protocols of the department
• Assist with user account administration, file rights management, and backup/recovery policies and procedures
• Assist in the development of appropriate technology solutions for information delivery and/or learning environments

Facility General Responsibilities:

• Attend facility new hire orientation as scheduled by HR
• Complete Department Orientation Initial Competency within 7 days of hire date
• Complete Department Initial Skills Competency within 90 days of hire date
• Follow facility and OSHA safety rules and procedures
• Respect cultural and religious practices of patients from all backgrounds
• Follow HIPAA regulations at all times
• Be punctual and dependent for assigned shifts
• Dress within the dress code requirements of the facility
• Identifies all patients using at least two identifiers verbally (name and DOB), and by checking ID bracelet
• Follows Hospital Wide and Department Specific policies and procedures
• Must interact with physicians, guest, staff, and patients pleasantly, cooperatively, and effectively

Knowledge, Skills, and Abilities:

• Knowledge of information technology concepts and practices.
• Knowledge of the component parts of personal computers, peripherals, servers, and their associated functionality.
• Knowledge of the functions and capabilities of hardware and software.
• Knowledge of troubleshooting techniques.
• Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems.
• Knowledge of networking concepts.
• Knowledge of application development concepts.
• Knowledge of database concepts.
• Knowledge of web development concepts.
• Knowledge of the principles of information technology project management.
• Knowledge of information technology security principles.
• Knowledge of research principles and techniques to identify business requirements and solutions to problems.
• Knowledge of hardware and software testing methods.
• Knowledge of the principles and techniques of information technology documentation.
• Knowledge of information technology systems performance monitoring techniques.
• Ability to analyze business processes to identify functional requirements.
• Ability to read and interpret technical materials such as specifications, technical manuals, and other project documentation.
• Ability to identify correct logic relationships and statements.
• Ability to analyze information in order to diagnose and troubleshoot technical problems.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to establish and maintain effective working relationships.

Position Requirements: Education, Work Experience, Licensure, Certifications;

• A minimum of five years progressive experience in information systems related fields.
• Associates degree in Information Systems or completion of technical training program.
• CompTIA A and Network required. CompTIA Security preferred.

Working Conditions:

Primarily works in a well-lit, air conditioned and heated office environment. May be required to work in server rooms, ceilings, under desks, and all manner of environments where IT/Computer devices are found.

Statement of Non-Inclusivity:

This job description has been designed to indicate the general nature and level of work being performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, skills, responsibilities, and qualifications which may be required of or given to any employee assigned to the position. The skills, duties, requirements, and responsibilities outlined in this job description may be changed or added to when deemed appropriate and necessary by the company or the person who is designated to be managerially responsible for this position. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind. Employment with the company is an at-will relationship.