What are the responsibilities and job description for the Service Advisor - Ford Dealership position at PERRY FORD LINCOLN OF SAN LUIS OBISPO?
Job Opportunity: Service Advisor at Perry Ford Lincoln San Luis Obispo
Are you passionate about delivering exceptional customer service and have a keen interest in the automotive industry? Perry Ford Lincoln San Luis Obispo is looking for a dedicated Service Advisor to join our team and help us provide an unparalleled service experience to our valued customers.
About Us
Perry Ford Lincoln San Luis Obispo is a premier dealership committed to excellence in sales and service. Our mission is to create lasting relationships with our customers by offering top-notch automotive care and unparalleled professionalism.
Position Overview
As a Service Advisor, you will be the primary liaison between our customers and the service department. Your role is critical in ensuring that our customers vehicles receive the best possible care while delivering an exceptional customer experience.
Key Responsibilities
Greet customers promptly and courteously, ensuring a welcoming experience.
Listen to customers concerns, accurately document issues, and provide appropriate service recommendations.
Clearly explain service and repair options, costs, and estimated timelines.
Coordinate with technicians to provide updates and ensure timely completion of services.
Maintain detailed service records and ensure customer satisfaction throughout the process.
Promote dealership services, maintenance packages, and warranty options.
Address customer inquiries and resolve issues in a professional manner.
Qualifications
Proven experience in customer service, preferably in the automotive industry.
Strong communication and interpersonal skills.
Ability to multitask and thrive in a fast-paced environment.
Basic understanding of automotive systems and services is a plus.
Proficiency in using dealership management software or willingness to learn.
Valid drivers license and clean driving record.
What We Offer
Competitive salary with performance-based incentives.
Comprehensive benefits package, including health, dental, and vision insurance.
Paid time off and holidays.
Ongoing training and professional development opportunities.
A supportive and team-oriented work environment.
Employee discounts on vehicle purchases and services.
- Competitive pay based on experience.