What are the responsibilities and job description for the Senior Customer Tech Support Specialist (Help Desk) position at Perrygo Consulting Group, LLC?
Perrygo is a small, rapidly growing company; we are passionate about our employees as well as supporting our customers and their mission. We are excited for the opportunity to bring aboard highly motivated and energetic individuals to join our teams. Currently, we are seeking a Senior Customer Tech Support Specialist (Help Desk). This role supports a Navy customer in Dahlgren, VA.
Job Description and Responsibilities:
- Provides Helpdesk and End User Support
- Oversees other Help Desk support specialists
- Incident management and resolution
- Ensures Help Desk is secure, accessible, and compliant with applicable regulations
Basic Requirements:
- Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as ServiceNow.
- This position is required to be designated as an IT Level 1 with a T5/T5R (Top Secret) investigation with a CWF designation at the IAT III level or 411 Work Role Code with the proficiency level of Advanced.
Education Requirements: High School degree. Bachelors Degree preferred.
Telework and Travel: On-site
Security Clearance: Top Secret or above (must be a US Citizen)
Contract: This position is pending a contract award.
Perrygo Consulting Group, LLC is an Equal Opportunity Employer, for all individuals, including protected veterans and those with disabilities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability, or veteran status.
Perrygo Consulting Group, LLC participates in E-Verify.
If being a part of a small, growing company while having the opportunity to work on exciting projects with challenging tasks excites you – then please apply today!
Compensation Package - We offer an excellent compensation package with competitive salaries and meaningful benefits, including:
- Paid Time Off (PTO)/Sick Leave
- 11 Paid Holidays
- Flexible Work Schedules (offering a healthy work-life balance whenever possible)
- Employee Assistance Program (EAP)
- Fitness facility access
- Medical, Dental, and Vision
- LTD/STD, AD&D, and Life-Employer Paid
- Supplemental Life and Accident options
- Health Savings Account (HSA) with employer contribution
- 401K Plan with employer Safe Harbor contribution
- Profit Sharing Plan
