Client Service Representative

Under direction of the Client Services Supervisor the client services conduct a variety of clerical functions and miscellaneous support, as specified below, relevant to the operation of West Toledo Animal Hospital (WTAH) and Perrysburg Animal Hospital (PAH) and most importantly make a favorable first and last impression on our clients.

Reports to: CSR Supervisor and Practice Manager
Minimum Education: High School Diploma

Experience: Minimum of 2 years working as a receptionist or similar job function

Essential Position Functions & Responsibilities

· Perform clerical work with speed and accuracy

· Use a multiple line telephone

· Ability to greet clients graciously (have knowledge of their needs before they arrive)

· Understand and carry out oral and written directions

· Proficiently handle all forms of money

· Maintain a neat professional appearance

· Maintain a harmonious and cooperative relationship with those contacted in the course of work

· Receive clients as they arrive, establish the purpose of each visit, and notify/inform Doctor/Technician/Assistant of arrival/pick up of client using standardized PAH Procedure.

· Ensures that all clients fill out registration forms completely including referral source and email

· Process paperwork/computer programs for arriving clients/guests

· Gather and process new client and new patient information

· Schedule appointments/reservations

· Maintain computerized files in Cornerstone

· Receive and process payments for services rendered

· Maintain the appearance of the reception area and entrances and the retail area in lobby to make sure it is fully stocked.

· Ensure clients have all meds/products at discharge.

· Checks invoices for accuracy

· Maintain adequate supply of client education material at the front desk i.e. brochures, handouts, etc.

· Promote in-hospital ancillary services such as boarding, grooming, daycare, etc.

· Answer incoming calls

· Promote practice protocols through client education using the appropriate terminology. You must be well-versed in the subjects of parasites, vaccinations, routine surgeries, heartworm and flea prevention, etc.

· Process daily deposits and “end of day”

· Process Care Credit applications and payments as requested by clients or doctors

· Market over the counter pet accessories. You will be required to show knowledge and salesmanship abilities. You must be able to explain and demonstrate products and answer questions.

· Know the fee for routine services so that you can inform clients (including basic estimates for services)

· Know how to correctly explain the value of an estimate

· Always follow proper policies and procedures

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position'

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• Veterinary experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $14