Support Specialist Lead - (Internal) East TN

Support Specialist Lead - East TN

Reports To

Case Management Supervisor

Who is Persevere?

Persevere is a national nonprofit organization dedicated to empowering justice-involved individuals through innovative workforce development and career preparation support services that give real access to quality employment in the technology industry. Specifically, Persevere provides technology training, career readiness instruction and support, wraparound case management, individualized job-based mentoring, and job placement services for justice-impacted individuals and people at risk for justice involvement. 

Founded by and for people with lived experience with criminal justice, corrections, and poverty, Persevere understands the needs of the justice-impacted population as few organizations can, and our work embodies our commitment to reducing racial inequalities throughout all aspects of society and eliminating disproportionate minority contact and disproportionate minority confinement within the criminal justice system. As we have grown and expanded, we have focused on developing and executing strategies that continue to expand our mission of reducing racial disparities and inequalities, both as part of our work, and as well, our organization's practices regarding diversity, equity, and inclusion (DEI).

Real Hope. Valuable Skills. Meaningful Opportunity.

Job Overview

The Support Specialist Lead is responsible for providing comprehensive case management services to clients, ensuring the effective and efficient delivery of support. This role involves close collaboration with various stakeholders and requires strong communication and organizational skills. 

Additionally, the Support Specialist Lead will act as a support and resource for the Case Management Supervisor, report training needs for continuous improvement, serve as a subject matter expert for team members, and ensure assigned team members are following company standard operating procedures.

This is a full-time salaried position located in the East TN area with excellent benefits including medical, dental, vision, life and disability insurance, matching 401k and generous paid time off. This position requires the ability to pass reference and background checks.  This position is available to any current staff member.  This posting will be removed on April 10, 2025.

Job Responsibilities

• Case Management:

  • Review and assess client cases to determine appropriate interventions.

  • Monitor client progress and adjust plans as necessary.

  • Ensure compliance with organizational policies and industry standards.

• Collaboration and Communication:

  • Work closely with other departments, agencies, and service providers to coordinate client care.

  • Communicate effectively with clients, their families, and other stakeholders.

• Quality Assurance:

  • Implement quality assurance measures to evaluate and improve case management services.

  • Report training needs to the Case Management Supervisor for continuous improvement.

  • Stay informed about industry trends, best practices, and relevant regulations.

• Documentation:

  • Accurately and timely document client interactions, case notes, and progress reports.

  • Ensure that documentation meets legal and regulatory requirements.

• Training and Development:

  • Identify training needs and participate in relevant training programs.

  • Report training needs to the Case Management Supervisor to enhance team competence.

  • Stay updated on new techniques and approaches in case management.

• Subject Matter Expertise:

  • Serve as a subject matter expert for team members to utilize as a resource and support.

  • Share knowledge, best practices, and insights to enhance the team's overall effectiveness.

  • Provide guidance on complex cases and assist team members in problem-solving.

• Ensuring Compliance:

  • Ensure assigned team members are following company standard operating procedures.

  • Report non-compliance and concerns to the Case Management Supervisor for necessary action.

• Support for Case Management Supervisor: 

  • Act as a support and resource for the Case Management Supervisor.

  • Collaborate with the supervisor to ensure the smooth functioning of the case management team.

  • Provide assistance and input as needed in matters related to case management supervision.

Qualifications

• Bachelor’s degree in a human services area (social work, human services, criminal justice, psychology) or an equal number of years of experience providing case management services

• Experience providing case management and community support services to persons with substance abuse and/or co-occurring disorders

• Experience working with corrections involved clients/offenders is preferred

• Must have a valid driver's license

We highly value

• Passion for and responsibility to the customer/partner

• Must be self-starting, hardworking and inquisitive

• Leadership through innovation in everything you do

• Passion for what you do and being self-critical to improve

• Relentless commitment to win

• Personal and corporate integrity