Program Manager of Agency Support Brokerage

Why Join Our Team

Person-Centered Care Services is a not-for-profit organization that creates social change within communities by supporting people with disabilities on their journey to self-identity and acceptance.
suPPort: Our responsibility as human beings is to support ourselves and one another.
eQuity: To participate in community is to have active citizenship. To be participating citizen, one must have opportunities which are equitable, which accommodate the differences all human being have.
aCCeptance: One of the most vital components of having a quality of life is love. Its okay to tell someone you love them; more importantly, its okay to show them. To accept another for who they are and what makes them human can be a most validating experience; it is self-empowering.

Benefits

• Medical, Vision, Dental, and Life Insurance coverage (available for 30 hour employees)
• 403B Retirement Plan for long-term financial security
• Generous Paid Time Off (PTO) and holiday packages to maintain work-life balance.
• Tuition Reimbursement Program to support ongoing education and professional growth.
• Assistance for Professional Development to enhance skills and expertise.
• Referral Program to promote a collaborative and rewarding work environment.
• Career Ladder Program offering opportunities for advancement and growth.
• Employee Assistance Program to provide support and resources for personal well-being.

Position Overview:

The Program Manager of Agency Support Brokerage manages the Agency Support Brokerage department, which includes but is not limited to providing continuous support to those on their team and ensures that those being supported are receiving a quality of services within the Agency Support Brokerage Department.

This position offers a hybrid work environment, with a combination of remote and in-office/in-person days each week. Specific in-office/in-person days are determined based on team and program needs.

Key Responsibilities:

• Supervision and Management: Provide supervision and management to the Agency Support Brokerage team. This includes facilitating meaningful supervision meetings, team meetings, providing tools for effective performance management, covering for Agency Brokers if in the event they are unavailable, and managing the day-to-day operations of the Agency Support Brokerage department.

• Case Management: Oversee a small caseload of people supported in Agency Support Brokerage who require enhanced support. This includes ensuring the health and safety of those supported and overall program satisfaction.

• Community Engagement: Build and maintain relationships with community partners this includes but is not limited to landlords, independent brokers, care management, real-estate agents, community-based organizations, schools, etc. Assist with recruitment and interviewing for DSPs and other positions within the organization as needed. Assist with recruitment for enrolling people supported into programs as needed.

• Relationship Development: Develop meaningful relationships with people supported, advocates, and family members by being in contact at minimum on a monthly basis. These check-ins should focus on overall program satisfaction.

• Interdisciplinary Collaboration: Actively participate in support meetings as needed. Provide support, training, and collaboration with other Program Managers of Fiscal Intermediary Supports, on new features/releases with the systems we operate this includes but is not limited to Relias, eVero, and Paycom.

• Intake: Support the intake department with ensuring smooth transition into services. Oversee the pending enrollment caseload of people supported to eventually transfer to an Agency Support Broker. This includes but is not limited to developing initial Self Direction plans for people and ensuring it abides by person centered standards.

• Compliance: Ensure compliance with relevant OPWDD regulations and agency policies. This includes but is not limited to ensuring knowledge on billing regulations and attending trainings to ensure comprehension with all Office for People with Developmental Disabilities (OPWDD) and Office of Medicaid Office of the Medicaid Inspector General (OMIG) regulations.

• Case Management Oversight: Ensure and maintain accurate management of record keeping which includes systems to track adequate documentation of services (i.e. reviewing/approving monthly summary notes, reviewing/approving Staff Action Plans, reviewing/approving billing etc.). This also includes ensuring effective and ongoing communication with people supported as well as their health and safety.

• Advocacy: Advocate for the needs and rights of people supported, ensuring they are receiving adequate services and support. Assist and/or facilitate assessments for people supported as needed. Assist people supported with identifying additional resources and/or services.

• Reporting: Ensure proper reporting, investigation, and review of all incidents relative to OPWDD Part 624 regulations and the New York State Justice Center.

• Professional Development: Complete all mandatory and assigned trainings as needed. Take initiative in asking for support in areas needed for development and enroll in training opportunities to assist with accomplishing professional goals.

• All other duties deemed necessary by the supervisor.

Job Skills

• Conflict Resolution: Promote a positive and healthy work environment by celebrating achievements and supporting growth. Address conflicts in an approachable yet constructive manner.

• Delegation: Delegate tasks based on team member strengths while keeping in mind the best interest of the people we support. Provide clear instructions and expectations while trusting team members to carry out delegated responsibilities.

• Decision Making: Make decisions that align with organizational values while embracing innovation and continuous improvement.