What are the responsibilities and job description for the Child Support Agent II position at Person County North Carolina?
"Everything is Better in Person"
Summary Objective
Person County Government is seeking a dedicated, detail-oriented, and compassionate Child Support Agent II to join our team within the Department of Social Services. The Child Support Agent II (CSA II) plays a vital role in helping ensure the financial and emotional well-being of children by providing child support services to both public assistance and non-public assistance clients.
As a CSA II, you will be responsible for locating non-custodial parents, establishing paternity, securing support orders, and enforcing and modifying existing support and medical support orders. Your work will directly impact families by promoting child support compliance, facilitating communication between custodial and non-custodial parents, and improving access to financial resources that support children's growth and development.
Why Work for Person County?
Meaningful Work: Play a crucial role in improving the lives of children and families in our community.
Competitive Benefits: We offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more.
- Professional Growth: Opportunities for training and development to enhance your skills and career advancement.
- Supportive Environment: Be part of a collaborative and supportive team that values your contributions and personal growth.
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The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience.
Must possess a valid driver’s license and have an acceptable driving record per County policy.
This is a non-exempt position working 37.5 hours weekly/1950 hours annually.
Cover letter, resume and transcripts required to apply. A copy of the official college transcript added as an attachment is acceptable for the application process, but if an applicant is selected for an interview, he/she will be required to bring an official college transcript to the interview.
Essential Functions
The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.
The job duties of this position involve four major areas: locating non-custodial parents, establishing paternity, establishing a support order for financial or medical support, and enforcing and/or modifying support orders. Services are provided to recipients of Work First, Medicaid, and non-public assistance clients. Some clients have a mandated requirement to cooperate with the Child Support Services and others, the non-PA clients, may have to pay a small fee for the services.
The Child Support Agent II interviews clients, non-custodial parents and others to gather information to investigate each case situation to determine what actions need to be taken and to prepare cases for court. Once a non-custodial parent is located, if paternity is an issue, the CSA II assists with arranging for the establishment of paternity by voluntary means or by genetic testing, which may be part of a court action. Support orders are established either by a Voluntary Support Agreement or by court action. The CSA II uses the Guidelines to determine the amount of support to recommend to the court based on each family’s situation. When court action is required, whether in establishing paternity or establishing or modifying a support order, the CSA II represents the agency in court and works closely with the agency attorney in preparing and presenting cases.
The CSA II uses the Automated Collections and Tracking System (ACTS) in carrying out the duties of the position, such as collecting and updating data on-line; entering case notes and events; dispositioning events timely; evaluating and completing worklists timely; selecting and preparing computer based documents; reading and interpreting manual material on-line; keeping up with policy, procedure and automation changes; working reports; reconciling differences in court orders and distributions; customer service; participating in computer based training and site based or classroom training.
Minimum Education and Experience Requirements
- A four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides knowledges, skills and abilities needed to perform the work;
- or an associates degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides knowledges, skills and abilities needed to perform the work;
- or graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides knowledges, skills and abilities needed to perform the work;
- or an equivalent combination of education and experience.
Special Certifications and Licenses
- Must possess and maintain a valid state driver’s license with an acceptable driving history.
Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following:
- A pre-employment drug screen for all candidates. Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing.
- A background check for all candidates. Some positions also require a credit check.
- Additional screening and testing required for some positions.
- Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US.
Person County Government is an Equal Opportunity/E-Verify Employer
