What are the responsibilities and job description for the Client Services Manager position at Personal Health Care?
Position Overview
We are seeking a dedicated and dynamic Client Services Manager to join our case management team in Phoenixville, PA. This individual will be responsible for building and maintaining strong relationships with both new and existing clients and employees. The ideal candidate will excel at independently managing these relationships by employing strong problem-solving skills, conflict resolution strategies, and critical thinking abilities.
We are seeking someone with prior sales and customer service experience who is compassionate, caring, and driven.
About Personal Health Care:
Personal Health Care is a Home Health Care Agency located in Phoenixville, PA and has been serving clients in Montgomery, Chester, Delaware, Bucks, and Philadelphia Counties since 1981. We are dedicated to providing the highest quality of client services with compassion and respect for each person while promoting safety and quality in all aspects of care.
Key Responsibilities:
- Establish and nurture long-term relationships with clients and employees to promote trust and satisfaction.
- Independently manage client relationships, proactively identifying and addressing concerns with effective problem-solving strategies.
- Show initiative and proactively offer help when needed to support clients, field staff, and internal team members.
- Effectively staff clients and schedule employees to ensure seamless care delivery.
- Engage with families, referral sources, and medical personnel to coordinate care services.
- Receive service requests and initiate the necessary follow-up actions.
- Resolve client complaints and employee issues promptly and effectively.
- Review and verify accuracy of payroll and billing to maintain accurate financial records.
- Participate in the interviewing and orientation process of field staff to ensure qualified team members are onboarded.
- Cover on-call rotation at least two nights per week to ensure client needs are met outside office hours.
- Develop strategies to enhance the overall client experience and improve retention rates.
- Maintain accurate documentation of client interactions, concerns, and resolutions.
- Assist in identifying new business opportunities through proactive outreach and relationship-building efforts.
- Leverage prior sales experience to generate leads, expand client relationships, and contribute to revenue growth.
Requirements:
- Bachelor's degree required.
- Proven experience in customer service, preferably in the home health care industry.
- Previous sales experience with a strong track record of success.
- Positive work attitude with the ability to maintain professionalism in challenging situations.
- Strong critical thinking and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to build rapport quickly.
- Effective conflict resolution skills with a proactive approach to addressing concerns.
- Ability to multi-task effectively while prioritizing tasks.
- Strong organizational skills with attention to detail.
Benefits:
- Health, Dental, Vision, and Life insurance
- 401(k) with Company Match
- Company Paid Holidays
- Paid Time Off
EOE
IND-CSM
