What are the responsibilities and job description for the Bilingual Medical Front Office Coordinator position at Personal Injury Clinic?

Multi-disciplinary Pain Management Clinic searching for a seasoned, Spanish speaking medical front office coordinator. Must have medical office experience, preferable within a chiropractic or pain management setting.

Typical day will consist of :

Welcome and register patients with a warm and friendly customer service.
Check patients in and out :
Answer multi-line telephone system
Provide accurate and complete information to patients and team members
Manage pending MRI results
Data entry into EMR system
Obtain insurance info, police reports, medical records etc.
Prepare, maintain, and file medical records
Answers phones calls for patient booking, basic questions and screen phone calls.
Sending texts to remind patients of their appointment and checking voicemails.
Handle payments for cash patients seen in office.
Imputing and updating patient medical records while keeping HIPPA standards of confidentiality.
Strong organizational skills are a must as we have different forms for all of our services.
Help maintain the patient flow, so the wait times are at a minimal.
A variety of other administrative support functions assigned
Most importantly is making sure all our patients happy, comfortable and satisfied when they leave the office.

The ideal candidate will possess the following behavioral traits :

Proactively handle challenging people and / or situations

Have a high level of empathy and consideration of others

Have a level of patience

Establish / nurture personal relationships

Act as liaison between patients and our team.

Keep calm under pressure and ability to think outside of the box

Possess excellent telephone skills

Strong verbal and written communication skills

Ability to display grace and professionalism

Be able to make patients feel comfortable and welcomed when they are in the office.

Requirements

Must have experience in chiropractic and / or personal injury setting

Spanish Speaking

High school diploma or equivalent

Cheerful demeanor!!!!

Able to work 5 days

Proficient in Microsoft Office and Computer, scanner, fax, and phone system

Maintain the cleanliness of the clinic and the organization of work space

Maintain a professional appearance and appropriate attire

Enthusiastic approach to customer service

Willingness to learn and grow

Salary : $18

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What are the responsibilities and job description for the Bilingual Medical Front Office Coordinator position at Personal Injury Clinic?

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