Entry-Level Medical Coordinator (Plaintiff’s Personal Injury Law Firm)

About Us :

We are a new and growing personal injury firm. We are dedicated to advocating for our clients and take pride in our work and reputation. We consider ourselves to be a hard-working, loyal, genuine, and fair.

About the Job :

We are seeking an extremely organized Medical Coordinator who will serve as the vital link between us, our clients, and medical providers. If you take pride in your work and are a tactful communicator and enjoy talking to people, we encourage you to apply. We think this job will be perfect for one of the following two candidates :

1) someone looking to get into this industry who has no / limited experience but is eager to learn. This person wants to find a place where they can work for many years to come. Further, he / she wants to either become the best medical coordinator we could dream of or grow / transition into another role at the firm. We are ok with either goal!

2) someone who knows they want to attend law school and is only looking for a job for the next six months / year / year and a half. Transparency is key, if you are honest with us and give us proper notice, this could work out great for everyone.

Key Responsibilities :

• Client Communication : Call clients bi-weekly to check in on treatment progression, loop in case managers on treatment issues, send emails to clients for non-compliance, and update communications tracker with a summary of all client communications.
• Scheduling : Arrange the initial client medical appointment and find the client a chiropractor. Ensure providers are convenient for the client and that all appointments are timely scheduled by providers. Further, arrange for transportation through the provider if the client does not have a vehicle at the moment.
• Record Keeping & Tracking : Request medical and billing records (with and without affidavits). Update internal treatment trackers. Double-check affidavits for accuracy and requirements (signature / notary stamp / etc.)
• Medical Email Management : Oversee dedicated medical inbox; respond to inquiries, sort medical emails in appropriate client folders, promptly save records as they come in.
• Billing & Treatment Coordination : Send LOPs (Letters of Protection), manage approvals for treatment with case managers, and work closely with providers to resolve issues.
• Case Management Updates : Keep case managers informed about clients’ treatment progression; notify them of non-compliance or scheduling conflicts and communicate about issues / concerns.
• Document Management : Scan, organize, and store medical records accurately and uniformly.
• Phone Coverage : Receive and transfer calls professionally and direct calls to the appropriate team members.

Important Skills & Traits :

We are an Equal Opportunity Employer. We encourage applicants of all backgrounds and experiences to apply