What are the responsibilities and job description for the Onboarding Data Entry Coordinator (Bilingual) position at Personal Touch Home Care of N.Y. Inc?

Personal Touch Home Care of N.Y. Inc -

Onboarding Data Entry Coordinator (Bilingual)

Long Island City, Queens, NY

This is a full-time, in-person position based out of our Long Island City, Queens location.

About Us : With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us : At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include :

Employee Recognition Programs : We acknowledge and celebrate your contributions.
Comprehensive Health Benefits : We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
Generous Paid Time Off : We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
Retirement Benefits : We offer a 401k plan to secure your financial future and help you save for retirement.
Life Insurance : We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
Mileage Reimbursement : We make sure you're compensated for your business travel.
Opportunities for Professional Growth and Development : Empowering you to thrive and grow.
Employee Assistance Program : Supporting the well-being of you and your family.
Perks Program : Exclusive deals and offers on products, services, and experiences you need and love.

Job Summary : The Onboarding Data Entry Coordinator is responsible for accurately entering and processing data for Home Health Aide (HHA), Personal Care Aide (PCA) certified applicants, as well as those applying for entry into the training program. The ideal candidate must be experienced in data entry, comfortable using various computer software programs, and proficient in both English and Spanish. This role requires accuracy, efficiency, and the ability to manage multiple lists while providing excellent customer service.

Bilingual in Spanish preferred.

Key Responsibilities :

Adhere to the organization's documentation procedures and professional standards of conduct.

Perform additional tasks as assigned by supervisors.

Enter data from various sources and lists into the company system.

Ensure data accuracy and resolve any discrepancies.

Respond to customer inquiries with professionalism and helpfulness.

Maintain and organize data files as needed.

Collaborate with team members to improve data management processes.

Ensure all data is entered in a timely and error-free manner.

Assist with organizing and filing documents as necessary.

Communicate effectively with team members to resolve any data-related issues.

Update and maintain records.

Assign files to the Onboarding team.

Coordinate with the field recruiter as necessary.

Skills and Abilities :

Exceptional customer service and professional demeanor.

Strong communication skills, including active listening.

Excellent attention to detail and organizational skills.

Ability to handle a high volume of calls and in-person visits while prioritizing follow-ups.

Strong problem-solving and critical thinking abilities.

Ability to maintain confidentiality and discretion.

Ability to work independently and as part of a team.

Proficient in learning new software.

Ability to travel between locations as needed.

Qualifications :

At least 18 years of age.

Minimum of high school education or a General Education Development certificate (GED).

Understanding of the Home Health Care field / market a plus.

Prior experience in a Call Center environment a plus.

Bilingual-Spanish preferred.

Working Conditions :

This position operates in an office environment.

Able to perceive and follow written instructions, verify, documents and log in information accurately.

Able to perceive, convey, relay and clearly exchange and communicate information verbally, over the phone, etc.

Able to document information on software portal.

Able to move about inside the office to access file cabinets, office machinery, etc. to be able to perform the above-listed responsibilities.

Able to remain sedentary for prolong periods of time.

Able to lift up to 25 pounds at times.

Pay : $18.00 per hour

Job Type : Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.

Salary : $18

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Onboarding Data Entry Coordinator (Bilingual)

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