Scheduling Coordinator

JOB SUMMARY:
The Scheduler is responsible for coordinating and scheduling patient care staff and providing assistance to administrative staff.

RESPONSIBILITIES:
1. Duties may include taking initial phone call/faxed referrals on patients referred for home care:

• Answers phones and takes initial phoned/faxed referrals on patients referred for home care.
• Identifies and verifies insurance coverage of home health care services.
• Completes referral information that includes intake data, and documents in the electronic record.
• Maintains liaison relationship with hospital and insurance personnel, providing information and education on Organization services.
• Collects and maintains statistical data on all referrals and submits them regularly as required.
• Verifies patient’s primary care physician.
• Calls prospective patient to introduce services, verify primary care physician, verify patient information, and document accordingly in computer system.

2. Schedules/coordinates patient care staff according to Agency policy and under the supervision of the Clinical Director/Supervisor.
3. Updates information daily regarding employee absentee status for no call/no show, cancellations, refusals and employee illness and reports this information to Clinical Supervisor.
4. Participates in compiling schedules and time summaries and submits to Clinical Director/Supervisor weekly.
5. Maintains pertinent information regarding incoming calls, availability and comments and submits to Clinical

Director/Supervisor.
6. Updates Clinical Director/Supervisor regarding patient issues and concerns in a timely manner.
7. Participates in provision of patient billing information.
8. Schedules all necessary personnel and resolves all last-minute cancellations.
9. Participates in on-call rotation, if there are non-clinical on-call rotations
10. Performs other duties as assigned.

QUALIFICATIONS:

· Excellent customer service skills.
· Ability to interact effectively with all levels of personnel.
· Effective organization skills with attention to detail.
· Effective written and verbal communication skills in English.
· Ability to work effectively in a team environment.
· Ability to represent the Agency as a professional.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Experience:

• Home Health: 1 year (Preferred)

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance
• 401k
• LTD Insurance

Ability to commute/relocate:

• Newport News, VA 23606: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 2 years (Required)

Work Location: In person