Authorization Coordinator

Long Island City, Queens, NY

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.
  
  
  

Job Summary: The Authorizations Specialist works directly with in-house staff as well as insurance companies to obtain authorization for services provided. They are responsible for obtaining and reviewing insurance authorization for home care services. The Authorization Specialist would be responsible for updating authorizations on an as needed basis. This Authorization Specialist will also perform various office duties, including answering multiline phones, routing telephone calls and emails to appropriate staff. They will be responsible for data entry into the practice management system (HHA Exchange), to obtain, review and input insurance authorization.

Key Responsibilities:

• Have knowledge of insurance company websites and policies to obtain authorization.
• Contact applicable insurance companies, through internet or phone depending on requirements.
• Manage appropriate turn-around time in order to ensure timely authorizations are received by running and maintaining appropriate reports.
• Provide excellent customer service, care, and communication for our patients in an efficient manner.
• Run monthly eligibility, twice a month to ensure active coverage.
• Monitor and track patient authorizations through various reporting tools.
• Be able to work in a clear and positive manner with co-workers and insurance companies.
• Be able to perform other duties when requested.
• Work closely with clients and various departments across the company.
• Responsible for ensuring the appropriate documentation is received in order to obtain authorization.
• Maintain open lines of effective communication.
  
  
  

Skills and Abilities:

• Exceptional customer service and professional demeanor.
• Must possess strong communication and organization skills.
• Ability to work in a fast pace environment.
• Must be organized and have excellent attention to detail.
• Ability to act with integrity, professionalism and confidentiality.
• Proficient computer, phone knowledge.
• Working knowledge Microsoft word and excel.
• Solid problem-solving skills.
• Able to work well in a team setting as well as independently.
  
  
  

Qualifications:

• At least 18 years of age.
• High school diploma or equivalent required.
• Experience with HHAeXchange a plus
• Prior experience in Home Health Care a plus
• Minimum of 2 years working within a healthcare environment.
• Previous authorization experience preferred.
  
  
  

Working Conditions:

• This position operates in an office environment.
• Able to perceive and follow written instructions and document information accurately.
• Able to perceive, convey, relay and clearly exchange and communicate information.
  
  
  

The above statements are only meant to be a representative summary of the major duties and responsibilities of this job. The employee may be requested to perform job related tasks other than those stated in this description and the scope of the job may change as necessitated by business demands.

Pay: $22.00 per hour

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.