Director of Patient Services (RN)

Brooklyn, NY

In order to be considered for this position you MUST have at least 2-3 years of leadership experience working with a Managed Long-Term Care (MLTC) or a Certified Home Health Agency (CHHA). You MUST also have an existing Registered Nurse (RN) license.

This a full time, in-person position based out of Brooklyn, NY.

Pay range is $150,000.00-$165,000.00 per year

About Us: With over 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care and is a leading national home care agency. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. We are currently seeking compassionate and skilled professionals to join our team and continue our legacy of providing personalized and attentive care to patients in the comfort of their own home.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.
  
  
  

JOB SUMMARY: We are seeking a Director of Patient Services (RN) to lead and oversee clinical and operational functions within our Certified Home Health Agency (CHHA) in New York. This role is responsible for ensuring compliance with state and federal regulations, optimizing patient care delivery, and driving strategic initiatives to support agency growth and excellence in home healthcare services.

RESPONSIBILITIES:

Leadership & Operations:

• Provide oversight of clinical and administrative operations to ensure high-quality patient care and regulatory compliance.
• Ensure the agency maintains accreditation and licensure by staying current with all regulatory and compliance standards.
• Collaborate with executive leadership, finance, HR, and field staff to drive operational efficiency and high-quality patient outcomes.
• Monitor and improve Key Performance Indicators (KPIs), including patient satisfaction, staff productivity, and financial performance.
  
  
  

Clinical Oversight & Patient Services:

• Indirect oversight of clinical staff, including nurses, therapists, and home health aides, ensuring proper training, supervision, and adherence to best practices.
• Address patient concerns and complaints, working with teams to resolve issues effectively.
• Promote a culture of continuous quality improvement (CQI) through audits, case reviews, and outcome tracking.
  
  
  

Compliance & Quality Assurance:

• Ensure compliance with CMS (Medicare), and CHHA-specific regulations.
• Oversee state surveys, audits, and inspections, implementing corrective actions as needed.
• Implement infection control measures, emergency preparedness plans, and staff competency programs.
• Maintain Policies and Procedures to align with best practices and regulatory changes.
  
  
  

Staff Management & Development:

• Conduct performance evaluations and provide mentorship, training, and professional development opportunities.
• Foster a positive, collaborative work environment that encourages employee engagement and high performance.
  
  
  

Strategic Growth & Financial Management:

• Identify opportunities to enhance operational efficiency, optimize revenue streams, and control costs.
• Collaborate with the billing and finance departments to ensure accurate reimbursement and financial sustainability.
  
  
  

QUALIFICATIONS:

• Registered Nurse (RN) licensed in New York State with at least 2-3 years of leadership experience in a CHHA, MLTC, or home healthcare setting.
• Bachelor's degree in Nursing (BSN) required; Master's degree in Nursing, Healthcare Administration, Public Health, or a related field preferred.
• Strong knowledge of CHHA regulations, NYSDOH, Medicare, and managed care policies.
• Proven leadership and team-building experience in a clinical and operational capacity.
• Excellent communication, problem-solving, and decision-making skills.
• Proficiency in Electronic Medical Records (EMR) systems and Microsoft Office Suite.
  
  
  

Preferred Qualifications:

• Experience implementing and managing Electronic Medical Records (EMR) systems.
• Background in performance improvement initiatives and accreditation processes.
• Financial acumen with experience in budget management and cost containment.
  
  
  

Job Type: Full-time

Pay: $150,000.00-$165,000.00 per year

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company, we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.