Patient Services Coordinator

Long Island City, Queens, NY

About Us: With 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

• Employee Recognition Programs: We acknowledge and celebrate your contributions.
• Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.
• Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.
• Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.
• Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.
• Mileage Reimbursement: We make sure you're compensated for your business travel.
• Opportunities for Professional Growth and Development: Empowering you to thrive and grow.
• Employee Assistance Program: Supporting the well-being of you and your family.
• Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.
  
  
  

Job Summary: The Patient Services Coordinator is responsible for coordinating and scheduling patient care. The Patient Services Coordinator will be part of a call center that will handle many inbound and outbound calls to and from customers, listening to customer needs or issues. Provide helpful solutions to inquiries and solutions to problems, ensuring all customer needs are met.

• Bilingual in Spanish preferred.
  
  
  

Responsibilities:

• Answering customer calls and providing accurate/satisfactory answers to their queries and concerns.
• Call patients/families/contracts to inform them about any changes to services.
• Schedules/coordinates patient care staff according to Agency policy.
• Update information daily regarding employee absentee status for no call/no show, cancellations, refusals, and employee illness.
• Participates in compiling schedules and time summaries and submit weekly.
• Maintain pertinent information regarding incoming calls, availability, and comments.
• Communicates with patients/families regarding desired services.
• Updates Clinical Director/Supervisor regarding patient issues or concerns in a timely manner.
• Participates in provision of patient billing information.
• Schedules all necessary personnel and resolves all last-minute cancellation.
• Must be available to work occasional weekends and holidays.
• Perform other duties as assigned.
• Identify and escalate issues to supervisors.
• Multi Bilingual.
  
  
  

Qualifications:

• Strong communication, skill, both written and verbal.
• Great active listening skills.
• A patient and empathetic attitude.
• Strong time management and organization skills.
• Adaptability and flexibility.
• Proficient in relevant computer applications.
• 1 to 3 years of experience in a call center environment.
• Knowledge of customer service practices and principles.
• To remain professional and courteous with customers at all times.
• Ability to multitask.
• Ability to handle stressful appropriately.
• High school diploma or equivalent.
  
  
  

Desired Skills and Experiences:

• Home health care experience
• Experience with HHA exchange home care application
• Call center customer service representative
• Microsoft Office 356 applications:
  
  
  

TEAMs

Outlook

Excel

Word

Pay: $20.00-$24.00 per hour

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.