Job Description
Job Description
Benefits :
- Competitive salary
- Employee discounts
- Free food & snacks
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Customer Success Specialist
Personal Trainer Food
Ready to join a rapidly-growing, fast-paced company that is changing the way people think about meal delivery? At Personal Trainer Food, we are revolutionizing frozen food meal delivery, and we need customer success superstars to keep our customers raving about us. If you're someone who likes to win, thrives on delivering top-level results, and wants to make a real impact in our company, this might be the perfect role for you.
About Us :
Since 2019, we have been serving up incredible frozen meals, making meal time easier and tastier for our customers. We care about our customers happiness and loyalty, and we believe in keeping our customers at the center of everything we do. We are constantly evolving to be the best in the game and looking for the best players for our Team.
The Role :
As a Customer Success Specialist, youll be a hero for our customers by addressing inbound communications, serving as the front line of our brand. Youll tackle questions, concerns, and feedback from our customers, while also helping senior leadership develop and execute strategies for workflow automation, customer retention, and other exciting initiatives.
Your Day-to-Day Will Include :
Providing outstanding service to current and potential customers by phone, email, chat, social media, and other inbound channels by resolving issues related to orders, shipping, reviews, product inquiries, account management, and providing solutions with speed and accuracy.Working closely with the Social Media / Marketing Team on customer loyalty, referral, retention and win-back strategies.Leveraging advanced software tools, including AI-driven insights to improve efficiency and identify ways to elevate the customer journey.Assisting with special projects for senior leadership that require strong software and technical know-how.Implementing technology improvements to supercharge the overall customer experience and their interactions with our brand.You Are :
Customer-Obsessed : You live for making people happy and find satisfaction in solving problems and creating memorable experiences.A Fast Mover : Youre comfortable in an environment where things change quickly and you can adapt on the fly.Empathetic & Positive : You bring empathy to every customer interaction and maintain a positive attitude, even under pressure.Proactive : Youre always looking for ways to improvewhether its identifying trends in customer inquiries or suggesting improvements to our processes.Organized & Detail-Oriented : You have a knack for keeping everything organized and can juggle multiple tasks without dropping the ball.Technically Savvy & Growth-Focused : You have strong technical skills and are comfortable implementing software tools, managing tech-related projects, and seeking opportunities to advance your technical capabilities. Youre hungry for growth and eager to take on responsibilities that help you advance in your career.What Youll Need to Succeed :
Experience : While traditional customer service experience is not required, we are looking for individuals with a natural talent for communication, who can easily connect with others, understand their needs, and convey information effectively.Education : A college degree in a business-related field or equivalent experience preferred.Strong computer and software skills, excellent communication skills.Pride in your work, professionalism, positivity. You like embracing challenges and finding solutions, you are passionate about doing great work with a winning Team, and you are hungry for advancement in our company.Why Youll Love Working Here :
Our Team : We act quickly and move aggressively to achieve our goals. Were making significant investments in our company to keep us ahead of the game and ensure that our growth continues at full speed. If you thrive in a fast-moving environment where every moment is exciting and impactful, you'll feel right at home here.Pay and Benefits : Pay is commensurate with experience. Benefits for full-time employees are available and includes PTO and paid holidays. Personal Trainer Food does not currently offer health insurance but hopes to in the future.Discounts : Who doesnt want great food delivered straight to their door or free meals while on site?Growth Opportunities : We're growing, and we want you to grow with us. You'll have the chance to take on challenging projects, work closely with senior leadership, and expand your skillssetting you up for career advancement.This position is semi-remote with our physical office located in The Colony, TX.Are you ready to join a Team thats all about making an impact, delivering excellence, and having fun along the way? We want to hear from you!
Flexible work from home options available.
