Customer Support Officer

About Us:

At PersonalHour, we're passionate about making Pilates accessible and affordable for everyone. We are a rapidly growing company that prides itself on innovation, quality, and excellent customer service. As a leader in the Pilates equipment industry, we are looking for a dynamic individual to join our logistics team and contribute to the seamless operation of our services.

Position Overview:

We are looking for a Junior Customer & Logistics Support Representative to assist with day-to-day logistics operations and customer service. The role involves ensuring efficient order processing, managing inventory, supporting customers with their inquiries, and working closely with the logistics team to ensure timely deliveries.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat regarding shipping, returns, and product issues.
• Collaborate with the logistics team to ensure accurate order fulfillment and delivery.
• Assist in processing customer orders, returns, and exchanges in our system.
• Maintain records of shipments, inventory levels, and warehouse activities.
• Work with logistics partners to track shipments and resolve delivery issues.
• Provide status updates to customers on their orders and shipments.
• Assist in troubleshooting and resolving product issues reported by customers.
• Maintain a high level of professionalism and courtesy while handling customer interactions.
• Support the team in various administrative tasks related to logistics operations.

Qualifications:

• High school diploma or equivalent; college education is a plus.
• Prior experience in customer service or logistics support is preferred but not required.
• Strong communication skills, both written and verbal.
• Detail-oriented and organized, with the ability to multitask in a fast-paced environment.
• Proficient in using basic computer software (e.g., Microsoft Office, Google Workspace).
• Ability to work collaboratively in a team setting.
• Problem-solving skills with a proactive approach to addressing challenges.
• A positive attitude and willingness to learn.

Benefits:

• Competitive entry-level salary.
• Opportunity for career growth within PersonalHour.
• Hands-on training and development in logistics and customer service.
• Supportive team culture and a collaborative work environment.

How to Apply:

• If you are a motivated individual looking to start or grow your career in customer service and logistics, we’d love to hear from you! Please submit your resume and a brief cover letter detailing why you’re a great fit for this role to info@personalhour.com