Floor Manager & AGM for Exclusive NYC Members-Only Club

Apply here or email us at:

hiring@personenyc.com

Join Our Vision:

Elevate Hospitality at an Exclusive New Members-Only Club

We are seeking passionate and experienced Floor Managers and Assistant General Managers (AGMs) to join an exclusive members-only club opening soon in the Upper East Side, NYC. This is an unparalleled opportunity to be part of a unique environment that redefines hospitality—where excellence in service, warmth, and sophistication come together to create an extraordinary experience for our esteemed members.

At the heart of our mission is enlightened hospitality—an approach that balances impeccable service with grace, humility, and personality. Our club is designed to feel like a private home, where members are welcomed into an intimate and beautifully curated space that celebrates exceptional food, outstanding wines, and an environment of comfort and discretion.

We are looking for service-driven leaders who are not only passionate about fine dining and hospitality but who also thrive in high-touch, detail-oriented environments where members’ needs are anticipated and met with seamless execution. If you are dedicated to delivering personalized, top-tier service and have a deep appreciation for hospitality, we invite you to apply.

Key Responsibilities: Service & Hospitality

• Uphold and enhance exceptional service standards across all dining spaces within the club.
• Foster a team culture centered on passion for hospitality, food, and beverage, ensuring that every guest interaction is marked by warmth and professionalism.
• Lead by example—maintaining the ability to step into any front-of-house role when needed, especially during peak service times or staff shortages.
• Ensure each member experiences a refined yet inviting atmosphere, balancing charm, warmth, hospitality, and sophistication to create a uniquely personal experience.
• Handle member requests, conflicts, and complaints with professionalism, discretion, and efficiency, following company complaint-handling procedures.

Operations & Safety

• Maintain a safe and welcoming environment for both members and employees, proactively addressing any risks.
• Complete incident and accident reports promptly in the event of injuries or workplace issues.
• Ensure that all staff adhere to high standards of personal hygiene and grooming in line with the club’s expectations.
• Oversee the management of logistics, deliveries, vendor representatives, catering operations, drivers, orders, beverages, supplies, and permits to ensure smooth day-to-day operations.

Leadership & Team Development

• Cultivate an exceptional team spirit, building trust, morale, and professionalism among staff through hands-on leadership and guidance.
• Ensure all team members are well-versed in company history, menu knowledge, service steps, and safety protocols.
• Provide continuous feedback, coaching, and mentorship to team members, recognizing achievements while addressing performance challenges when necessary.
• Promote an environment where every team member understands and embraces the club’s values of discretion, warmth, and impeccable service.

Minimum Qualifications & Requirements:

• At least 2 years of experience in a fine dining restaurant, hotel, or private members’ club.
• Strong leadership, communication, and organizational skills.
• Experience with technology systems, including Microsoft Office, Microsoft Excel, Google Suite, POS platforms, reservation management software, and business analysis tools.
• Current NYC Food Protection Certificate (or willingness to obtain before employment).
• A proactive and solutions-oriented mindset, able to work independently with minimal supervision.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
• A valid driver’s license is mandatory.

Compensation & Benefits:

Compensation and Benefits:

• Salary: $75,000 / $95,000 based on experience as we are looking for both Floor Managers and AGM level
• Paid Time Off: 10 days PTO.
• Transit Benefits: Pre-tax transit benefits.
• Health Insurance: Comprehensive medical, dental, vision, and life insurance plans.
• Wellness: Access to a work-life and wellness benefit platform.
• Discounts: Working Advantage program with discounts on retail, restaurants, and activities.
• Retirement: 401k retirement savings plan.
• Perks: Free meals during shifts, uniform provided and laundered, and creative freedom with menu development.

Why Join Us?

This is not just another hospitality job—it’s an opportunity to be part of something truly special. Our members-only club is designed to set a new standard for discretion, comfort, and luxury hospitality. As a Floor Manager or AGM, you will be at the forefront of shaping an unparalleled guest experience, ensuring every moment is seamless, memorable, and refined.

You’ll be working in a beautiful, inspiring, and exclusive setting, surrounded by a team of passionate professionalswho share your dedication to excellence. This is your chance to build something extraordinary—a club where members feel like they are in their own private home, cared for by a team that truly values service, discretion, and hospitality at its finest.

If you are ready to take the next step in your career and be part of this incredible journey, we would love to hear from you.

Apply here or email us at:

hiring@personenyc.com