Healthcare Intake Manager (Tennessee)

Healthcare Intake Manager

We are seeking a detail-oriented and compassionate Healthcare Intake Manager to oversee the intake and onboarding process for patients receiving in-home wound care services. This role is critical in ensuring seamless coordination between patients, referral sources, and clinical teams to facilitate timely and appropriate care. The ideal candidate has experience in healthcare intake, a strong understanding of insurance verification, and excellent communication skills to manage patient referrals and authorizations efficiently.

Key Responsibilities:

· Patient Intake & Coordination

o Serve as the primary point of contact for new patient referrals, ensuring timely processing and accuracy.

o Gather and verify necessary patient information, including demographics, medical history, and insurance details.

o Communicate with patients, families, and caregivers to explain the intake process, care plan, and expectations.

· Referral & Insurance Management

o Review and process referrals from hospitals, physicians, and other healthcare providers.

o Verify insurance eligibility, obtain prior authorizations, and confirm coverage for wound care services.

o Work closely with billing and administrative teams to resolve any insurance or documentation issues.

· Collaboration & Communication

o Coordinate with clinical staff to schedule in-home wound care visits based on patient needs and provider availability.

o Maintain open communication with referral sources and ensure proper documentation is submitted in a timely manner.

o Serve as a liaison between patients, caregivers, and healthcare providers to ensure continuity of care.

· Compliance & Documentation

o Ensure compliance with HIPAA regulations and other healthcare policies regarding patient information and documentation.

o Maintain accurate records in electronic medical record (EMR) systems.

o Stay up to date with industry regulations, payer policies, and best practices in wound care management.

Qualifications:

· Education: Associate or bachelor’s degree in healthcare administration, nursing, or a related field preferred.

· Experience: 2 years of experience in healthcare intake, case management, or a related role, preferably in home healthcare or wound care.

· Skills & Competencies:

o Strong knowledge of insurance verification, prior authorizations, and medical billing processes.

o Excellent communication and customer service skills.

o Ability to multitask and prioritize in a fast-paced environment.

o Proficiency in EMR systems and Microsoft Office Suite.

o Strong attention to detail and problem-solving abilities.

About us:

Personic Health is In-Home Wound Care. It’s in the DNA of our company as we are Physician founded and led. We are powered by the country’s top healthcare providers, and we provide wound care services in the comfort of the patients’ home that would otherwise be found in a wound care center.

We are a privately owned and self-funded company, so we are strategic in where and how we use our resources. Everything we do has to be done with precision. This ensures that we only employ and deploy the best of the best. From our in-house team led by our Executive Physician Leadership to the Clinicians bringing the wound care center into each patient's homes, we are certain that our patients will receive world class care.

Note:
The above job description is intended to describe the general content of and requirements for the performance of this role. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements and may change at any time.

Personic Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Benefits:

· At Personic Health, we value our employees and are committed to fostering a supportive and rewarding work environment. As part of our commitment, we offer a comprehensive benefits package, including:

· Competitive salary

· Opportunities for ongoing training and career advancement

· Professional growth and development opportunities

· Supportive work environment with a focus on work-life balance

· Access to cutting-edge medical technology and resources

· Eligibility for comprehensive medical, dental, and vision insurance plans

· Participation in our employer-sponsored 401(k) plan with matching contributions

· Generous vacation, sick leave, and holiday pay

· Life insurance coverage to provide financial protection for you and your loved ones

Application Process:
Interested candidates should submit their resume and cover letter detailing their qualifications for the role. We look forward to hearing from you!

Location: Hybrid (Remote, with potentially 1-2 days in office)

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Are you legally authorized to work in the US?
• Are you comfortable working a hybrid schedule, coming into the office 1-2x weekly?

Work Location: Hybrid remote in Brentwood, TN 37027

Salary : $80,000 - $85,000