What are the responsibilities and job description for the Client Support Technician position at Personified Tech?
Client Support Technician Responsibilities
- Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process
- Creating and maintaining documentation of IT procedures and policies
- Installing, configuring, and mentoring end users on client-approved software
- Assisting in the organization and inventory of all hardware and software resources, leveraging automation via UEM tools where possible
- Maintaining and coordinating regular IT training sessions with new client staff
- Assisting in improving existing IT automation tools and workflows
- Removing Adware, Spyware, and Viruses as detected on client hardware
- Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
- Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
- Willingness to work outside of normal business hours as required
- Willingness to travel as required
- Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks in the Personified warehouse 60% - 100% in person
- Willingness to travel to onsite visits for clients or projects, including the setup or troubleshooting of conference room and other supported hardware 60% - 100% in person
- Other duties as needed
Qualifications
Experience / Traits necessary to succeed in this role at Personified :
